Operations Manager | Multi Venue Hospitality

Operations Manager | Multi-Venue Hospitality

Melbourne VIC | Full-time | Competitive salary and incentive opportunity

The chance

An established hospitality business is seeking an experienced Operations Manager to lead a portfolio of stores across Melbourne.

This operational role is suited to a commercially focused hospitality leader who thrives in complex, high-volume environments and is experienced in overseeing multiple stores, concepts or service styles.

Balancing strategic oversight with visible, hands-on leadership, you will be accountable for operational performance, financial results, leadership capability and the consistent delivery of exceptional guest experiences.

You will work closely with store leaders to strengthen accountability, improve performance and build engaged, capable teams.

This is an opportunity to influence the direction of a diverse portfolio and contribute to its continued growth and development.

Key responsibilities

Provide operational leadership across a portfolio of hospitality stores

Coach, support and hold venue leaders accountable for performance and agreed standards

Build leadership capability and develop engaged, high-performing teams

Maintain full oversight of store performance, including revenue, labour, cost control and profitability

Interpret financial and operational results and implement targeted improvement plans

Ensure service, product quality and guest experience standards are consistently delivered

Oversee recruitment, workforce planning, succession and talent development

Lead operational improvement initiatives, store openings and other key projects

Maintain high standards of food safety, liquor licensing, workplace safety and broader regulatory compliance

Build productive relationships with internal stakeholders, suppliers and external partners





Identify opportunities to improve operating efficiency and support sustainable business growth

Maintain a regular presence across the venue portfolio, including during key trading periods

About you

You are an accomplished hospitality operator who can move confidently between strategic planning, commercial analysis and hands-on venue support.

To succeed in this role, you will ideally bring:

Significant operations management experience within hospitality, food and beverage or a related customer-facing environment

Demonstrated experience overseeing multiple stores/F&B; outlets, business units or complex operations

A strong track record of leading and developing managers and operational teams

Sound commercial and financial acumen, including P&L; management, labour optimisation and cost control

The ability to use operational data and business results to identify priorities and drive improvement

Experience maintaining high standards across food safety, liquor compliance and workplace health and safety

Strong stakeholder management and communication skills

A practical, visible and solutions-focused leadership style

The ability to create accountability while maintaining a collaborative and supportive culture

Experience with new venue openings, business transformation or large-scale operational projects would be highly regarded

Experience in high-volume, multi-concept hospitality environments would also be advantageous

What is on offer

An operational leadership role with genuine scope to influence business performance

Oversight of a diverse portfolio of hospitality stores

A collaborative and commercially focused working environment

An attractive remuneration package

Career development within an established and evolving hospitality business

The opportunity to contribute to future growth, operational improvement and business development

Applications will be treated with strict confidentiality.

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📌 Operations Manager | Multi Venue Hospitality (Melbourne)
🏢 Leading
📍 Melbourne