Job Description

The rolen
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- Manage internal IT support tickets and act as the primary escalation point, triaging and resolving within agreed SLAs
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- Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning across the device fleet
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- Administer user accounts, permissions and group-based access following least privilege principles
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- Support Microsoft 365 administration and workplace collaboration tools including Teams, Slack and meeting room technology
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- Build and maintain IT documentation and a knowledge base to reduce recurring issues
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What you'll bringn
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- Experience supporting internal IT operations in a SaaS or corporate environment
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- Strong Microsoft 365, Teams and Slack experience
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- Experience supporting a Mac workplace, with familiarity with Apple Business Manager
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- Hands-on experience with endpoint management platforms such as Intune or Jamf
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- Understanding of identity and access management concepts
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Get in touch for more information and a Full Job description [email protected]

📌 IT Operations Analyst (Melbourne)
🏢 PRA
📍 Melbourne