- Attractive package including base salary, commissions, paid overtime and vehicle allowance (depending on experience)
- Supportive and experienced team focused on your success and development
- Career growth opportunities across the Patterson Cheney Group
- AIA Employer of the Year – 2023, 2024 & 2025
- Employee Assistance Program (EAP)
- Exclusive employee and dealership discounts, including a Bunnings PowerPass discount card
- Long-term job security with a family-owned automotive group
About the Role
Reporting to the Service Manager, you'll be the key connection between our customers, workshop and parts departments. You'll deliver a seamless service experience, build lasting customer relationships and identify opportunities to maximise service and maintenance sales.
Your responsibilities will include:
- Managing customer bookings and service enquiries
- Providing accurate service recommendations and quotations
- Keeping customers informed throughout the repair and servicing process
- Promoting maintenance plans, repairs and additional service opportunities
- Coordinating with technicians, workshop control and parts to ensure efficient workflow
- Ensuring vehicles are completed and delivered on time
- Maintaining high levels of customer satisfaction and manufacturer standards
- Building strong customer relationships that encourage repeat business
About You
- Previous experience as a Dealership Service Advisor (essential)
- A robust focus on customer service and delivering a premium customer experience
- Proven ability to upsell maintenance and repair solutions
- Excellent communication and relationship-building skills
- Strong organisation and time-management abilities
- The ability to work in a fast-paced dealership environment
- A positive, team-oriented attitude
- A current Victorian Driver's Licence
What's in It for You?
At Chadstone Toyota, you'll be joining a high-performing dealership that genuinely values its people. We invest in your development, celebrate success and provide the support you need to build a long-term career.
The successful applicant must complete a National Police Check.
About Chadstone Toyota
As part of the Patterson Cheney Group, with approx. 1,000 employees across Victoria, you'll join an organisation recognised for its commitment to employee engagement, development, and wellbeing.
Chadstone Toyota and Patterson Cheney are equal opportunity employers. We welcome applications from suitably qualified candidates with full Australian working rights. No agency applications, please.
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📌 Service Advisor | Chadstone Toyota (Melbourne)
🏢 Patterson Cheney Cars and Trucks
📍 Melbourne
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