Key
Responsibilities

- Provide L2/L3 functional support for Oracle HCM
Cloud applications.

- Analyze, troubleshoot, and resolve incidents,
defects, and service requests within SLA timelines.

- Perform impact assessment, configuration changes,
testing, and deployment of approved enhancements.

- Support Oracle quarterly release analysis,
regression testing, and production deployment activities.

- Conduct root cause analysis for recurring issues
and recommend permanent solutions.

- Collaborate with business users, HR stakeholders,
and technical teams to ensure seamless service delivery.

- Prepare operational reports, service metrics, and
governance updates.

- Identify opportunities for automation, process
improvements, and service optimization.





- Participate in knowledge management activities
and maintain support documentation.

Required
Skills

- Strong experience in Oracle HCM Cloud Application
Support and Maintenance.

- Good understanding of Incident, Problem, Change,
and Service Request Management processes.

- Experience working in AMS/Managed Services
environments with SLA-driven support.

- Robust troubleshooting, analytical, and
stakeholder management skills.

- Experience in testing, release management, and
quarterly patch validation.

- Excellent communication and documentation skills.

📌 HCM Consultant (Melbourne)
🏢 Leading
📍 Melbourne