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The role of Claims Automation Developer, Underwriting & Claims Solutions, Protection, Australia is to support key and claims related activities within the Underwriting and Claims Solutions team in the Australia region.

As a Claims Automation Developer, you will be working closely with the AVP, Underwriting & Claims Solutions, Protection, Australia to develop and implement an underwriting and claims proposition that meets both client needs as well as being consistent with PL Re’s strategic focus.

Additionally, as a Claims Automation Developer, you will be expected to assist with the management of a portfolio of insurance and UnderwriteMe partner clients.

Job Responsibilities

Automation projects (implementations) - 40%

- Support the implementation of automated claims solutions in ANZ by working closely with PL Re, UnderwriteMe and client teams.
- Contribute across key phases of delivery, including requirements gathering, workshops, testing, training and implementation readiness.
- Act as PL Re’s claims and insurance subject matter expert within the project team, providing practical input on implementation decisions and claims rules.
- Liaise with relevant stakeholders to support coordinated delivery and effective client transition.
- Support the translation of agreed claims requirements into practical rules and ruleset changes for client implementations.
- Review and refine claims rules to ensure they are workable, aligned to client requirements and consistent with implementation objectives.
- Develop working knowledge of rules configuration in The Engine to support effective rules review, testing and issue resolution.




- Document rule decisions, assumptions and learnings to support implementation governance and internal capability uplift.

Client strategy and solutions - 20%

- Play an active role in developing innovative claims solutions for key PMF clients, fostering a client-focused culture. This includes collaborating with Strategic Analytics, UnderwriteMe, Pricing and Client Solutions with a Partnership Team mentality to produce desired outcomes.
- Contribute to market strategy by supporting key marketing, business development, and pricing activities, including the use of UnderwriteMe data.
- Maintain a strong knowledge of broader PL Re reinsurance claims solutions, and contribute to relevant client opportunities.

Client engagement and training -10%

- Support client engagement, training and knowledge transfer across PL Re’s broader reinsurance solutions activity, including but not limited to CRE implementations.
- Provide practical support to help clients adopt and use underwriting and claims solutions effectively, and maintain a positive client experience.

Essential Qualifications & Expertise

- Certificate IV in Life Insurance (or equivalent industry experience) required. Degree qualified preferred
- Proven experience working in a life and disability claims environment within an Australian insurance or reinsurance business, including experience at a senior level where relevant.
- Demonstrated Australian market experience is essential, including familiarity with Australian life insurance products, claims practices and industry requirements.
- Experience handling major Australian life insurance products, including Life cover, Total and Permanent Disablement, Critical Illness and Income Protection.
- Detailed understanding of Australian life insurance business, claims processes, and regulatory requirements, including LICOP
- Solid analytical skills and interest in systems and technology.
- Advanced Excel skills (macros, complex reporting) or coding/programming experience preferred
- High proficiency in Microsoft Word, Excel and Outlook, or similar business tools.

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📌 Claims Automation Developer (Sydney)
🏢 Pacific Life Re
📍 Sydney