IT Support Engineer - Remote Operations & Connectivity

We are seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join our Perth-based team, supporting Fugro’s marine operations across the APAC region as part of the wider global Remote Operations Centre (ROC) environment. In this hands-on L1/L2 role, you will provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore survey activities, field teams, and geodata workflows.

Working closely with local and international Deployment and ROC teams, you will contribute to the implementation, optimisation, and support of remote operations solutions, including system and network deployments within ROC and Techshop facilities. The role also includes occasional regional travel to vessels and ROC locations to support operational and project requirements. Your duties include:

- Deliver hands-on L1/L2 IT/OT support for Remote Operations Centre, ensuring reliable and reliable systems and connectivity;
- Monitor, troubleshoot, and resolve incidents/service requests serving as an escalation point for complex issues related to critical remote operations services;




- Act as the first-point contact for applications and technical guidance/recommendations supporting Remote Operations Center and vessel operations;
- Perform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation;
- Assess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities, and supporting solutions implementation;
- Maintain clear and up-to-date technical documentation, including inventory, system diagrams, network schematics, and tool inventories;
- Collaborate with global teams, vendors, and operational stakeholders to deploy solutions and drive continuous improvement.

Who are we

We are Fugro, the world’s leading Geo-data specialist, focused on collecting and analysing data about the Earth’s surface and the structures built upon it. Our OT Services team provides IT support to facilitate Fugro’s vessels and field operations, remote operations and processing of Geo-data.

How we work

We embrace a collaborative way of working where people are encouraged to be themselves, recognising that diverse voices and cultures contribute unique perspectives, spark creativity, and drive innovation.

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