Refrigeration Technician - Technical Service NSW

Econova is looking for a high-energy, go-getting Refrigeration Service Technician to join our National Service team. Based in NSW Penrith, this dynamic role offers an engaging hybrid split of office-based technical triage and hands-on infield operations.

If you are a trade-qualified HVAC technician or mechanical services professional who loves solving complex diagnostic problems, optimizing service systems, and putting the customer experience first, this is the role you've been looking for!

Key responsibilities

Technical Diagnosis: Problem-solve post-installation HVAC issues over the phone and make key technical calls.

Urgent Triage: Assess and categorise emergency service requests so they can be dispatched rapidly by scheduling teams.

Team Upskilling: Develop explicit scripts and train call centre staff to accurately diagnose customer issues.

Infield Action: Head out on-site for emergency changeovers, quality assessments, and subcontractor toolbox talks.

About you

The Trade:



NSW Contractors license in Electrical and Air Conditioning/Refrigeration and hold and ARC RAC01 license

The Expertise: Strong working knowledge of heating, cooling, mechanical maintenance.

The Mindset: A positive, highly adaptable attitude with a natural ability to exercise sound judgement.

The Tech: Tech-savvy enough to confidently utilize digital service platforms and ticketing systems to manage customer resolutions.

About us

At Econova, we are leading the way in sustainable home and business upgrades in Australia. As a trusted provider and installer of energy-efficient Hot Water Heat Pump systems and Air Conditioning solutions, we help Australians access cutting-edge technology backed by government energy upgrade schemes - making it easier and more affordable to transition to efficient energy and lower your energy bills.

#J-18808-Ljbffr

📌 Refrigeration Technician - Technical Service (Melbourne)
🏢 Ecogenica
📍 Melbourne