Job Description

Join our team as a Customer Service Representative and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs!

What We Offer:

- Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
- Team Spirit: Join a close‑knit team that values collaboration, growth, and open communication, empowering you to thrive in a agile environment.
- Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.

We are seeking Customer Service Representatives (CSRs) to support luxury brand vehicle owners with end‑to‑end service requirements. Your focus is to actively listen to customer needs/concerns and document this in our case management system. With full training provided, you will be supported to ensure you deliver exceptional customer service and, if required, escalated cases for assistance. Our priority is to have our customer back on the road swiftly.

Note – this is not a high‑volume inbound call centre; the focus is on the customer needs, building brand loyalty.

Your Role:

- Proficiently manage incoming and outgoing phone calls using typical contact centre technology.
- Communicate verbally and in writing with internal and external customers.
- Prioritise concern resolution and customer satisfaction.
- Prioritise urgent matters while maintaining overall productivity.
- Accurately input and retrieve relevant information in our Customer Relationship Management (CRM) system.

What You Bring:

- Completed a High School Certificate.
- At least 1 year of work experience in a customer service role.
- Communicates both verbally and in written correspondence at an above average standard.
- Strong verbal and written communication skills.
- Detailed listening skills.
- Strong customer service, interpersonal, and relationship‑building skills.
- Time management and ability to prioritise projects and customer needs.
- Knowledgeable in MS Office,



Email, SMS and Chat.

What You’ll Get:

- Free onsite parking.
- Walking distance to Mascot train station.
- Tuition Reimbursement.
- Employee Assistance Program.

Salary: $50,000 – $70,000 per year.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different viewpoints and allows every individual to bring value to the table in their unique way.

We offer a team‑first culture with unlimited opportunity for growth, living by our company values in everything we do; Love what we do – We are passionate about delivering for our customers, team, and partners every time. Better than yesterday – We grow each day, learning from our experiences. Win with trust – Lead the market by being trusted, reliable and helpful. Collaborative core – Working smarter together. Valuing people – We respect our people, encourage their development, and reward their performance.

Australian localisation: Sydney. Hybrid: optionally 3 days remote once trained.

Eligibility: Full‑time, permanent.



Requires proficiency in English, ability to work weekends, and a willingness to occasionally travel.

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Salary Transparency

The average salary for a Customer Service Representative in Sydney ranges from AUD 50,000 to AUD 70,000 per year.

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📌 Customer Service Representative (Sydney)
🏢 Workscene
📍 Sydney