Telstra Retail: Customer Service & Sales Consultant

Employment Type Permanent
Closing Date 30 Dec :59pm
Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your team-oriented approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

- Deliver exceptional customer experiences by helping customers find the right products and services.
- Be the go‑to tech expert by staying up‑to‑date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and excel using consultative selling skills to meet and exceed sales targets and KPIs.




- Collaborate and contribute by working closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits

- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17000 learning programs – something for everyone!
- Monthly performance rewards and recognition programs
- Benefits Your Way – Telstra

Is it you we’re looking for?

- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer‑facing role

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