Guest Service Agent - Full Time /Casual
Novotel Sydney Cabramatta

About the role

As a Guest Service Agent, you will be the face of the hotel, ensuring smooth day-to-day operations across all shifts. From welcoming guests to managing overnight operations, you will play a key role in maintaining service standards and guest satisfaction. This role operates on a rotating roster, including morning, evening, and overnight shifts.

Key responsibilities

Manage guest check-ins and check-outs efficiently and professionally

Handle reservations, enquiries, and guest requests across all channels

Deliver exceptional customer service at all times

Support overnight operations, including basic night audit tasks

Ensure guest safety, security, and comfort during all shifts

Resolve guest concerns promptly and with care

Maintain a clean and professional front office environment

Work collaboratively with all departments to ensure smooth operations

About you

Previous hotel front office experience preferred

Experience with Opera (Cloud) is highly regarded





Strong communication and problem-solving skills

Ability to work independently and as part of a team

High attention to detail and a proactive approach

Flexibility to work a rotating roster including night shifts, weekends, and public holidays

RSA certification is an advantage

About us

Novotel Sydney Cabramatta is a dynamic hotel-club integrated operation, offering a supportive and team-oriented environment with career growth opportunities and staff benefits including discounted stays and F&B.;

Supportive and team-oriented environment

Career growth opportunities within Accor

Staff benefits including discounted stays and F&B;

Exposure to a dynamic hotel-club integrated operation

Benefits

- Supportive and team-oriented workplace
- Career growth opportunities within Accor
- Staff benefits including discounted stays and F&B;
- Exposure to a dynamic hotel-club integrated operation

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