Care Alliance Allied Health & Supports – Charlestown NSW

Care Alliance Allied Health & Supports is based in Charlestown and delivers psychology, occupational therapy, physiotherapy, behaviour support, registered nursing and support work to people across Newcastle, Lake Macquarie, Maitland, Cessnock and Port Stephens. Our support teams receive clinical guidance and training from both our registered nurses and our psychologists.

One thing sets us apart: our clients choose who supports them. Every support worker on a client's team is someone that client has approved. Watch our short video at the bottom of this ad to see how Care Alliance works.

About the role

This is a significant leadership role. As Rosters & Teams Manager, you'll own creating and maintaining client teams and rostering across the business. You'll lead our rostering team and organise our after-hours on-call team. Your job is to make sure every client is supported by workers they've approved, at the times they've agreed, safely and reliably.

It's a business-hours role. You plan and organise the on-call team that covers nights and weekends, but you don't take after-hours calls yourself.

What you'll do

- Lead and take ownership of rostering. Take end-to-end responsibility for rostering across the business. Make sure shifts are safely staffed, client preferences are respected, and rosters are accurate, reliable and compliant.
- Lead the rostering team. Lead two full-time Executive Assistants, set clear expectations and processes, and stay accountable for the quality and outcomes of the function.
- Organise the after-hours on-call team. Plan the on-call roster weeks ahead, review the overnight handover each morning, and follow up anything that needs action. You lead the after-hours service without being on call yourself.
- Build great client teams.



Match each client with support workers who suit their needs and preferences. Make sure every team is one the client has approved, and keep teams accurate as needs change.
- Work collaboratively across the business. Partner closely with the General Manager, managers, registered nurses, allied health clinicians and our client care expert. Together you'll coordinate client support, anticipate workforce needs and resolve rostering challenges. Keep communication clear and timely, so rostering decisions support protected, consistent, high-quality care.
- Stay ahead of problems. Plan ahead so fewer things go wrong. When they do, find safe solutions quickly and elevate early when it matters.
- Be the trusted voice of rostering. Clients, families, support coordinators and support workers come to you, and you communicate with warmth, clarity and confidence.
- Improve how we work. Spot patterns, tighten processes, and help rostering grow with the business.

About you

- A university degree demonstrating relevant study and knowledge
- The capacity to quickly learn our systems and keep data accurate and up to date (we'll train you)
- A calm problem-solver who works proactively rather than reactively, and models and leads this in their team
- A warm, confident communicator with all stakeholders
- Organised and accurate with records, and comfortable with the relevant computer programs

What we offer

- $125,000 + superannuation
- Full time, Monday to Friday, 9am to 5pm, with no after-hours calls
- A significant leadership role, with backing from our Managers and Directors
- Rewarding work alongside clients and colleagues to make sure clients are well supported and happy
- Flexible work: hybrid, or fully from home for the right applicant, with the equipment you need provided, including a large widescreen monitor, MacBook and iPhone

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📌 Rosters & Teams Manager | Allied Health | $125k + Super (Newcastle)
🏢 Care Alliance Allied Health & Supports
📍 Newcastle