Job Description

Descriptionn
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Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

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At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia.

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As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts.

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Requirementsn
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What you’ll do:

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- Provide escalation support and act as a key technical escalation point for the Service Desk
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- Take a lead role in investigating major incidents ensuring timely communication and escalation where needed
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- Triage tickets and escalate to specialised teams when necessary
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- Monitor and action alerts from monitoring and management systems
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- Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.
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- Communicate effectively with end users, providing clear updates and managing expectations
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- Create documentation and updating internal knowledge base.
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- Developing robust rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.
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What you’ll bring:

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- Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications
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- Experience administering Microsoft 365, Exchange Online, Teams, and SharePoint
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- Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
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- Strong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshooting
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- Strong knowledge of Active Directory and Entra ID (Azure AD) user and group management
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- Understanding of various hypervisors (Vsphere / Vmware / HyperV)
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- Strong customer service orientation and ability to work well under pressure
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- Excellent problem-solving skills and efficiency
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- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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- Understanding of ITIL principles and incident management processes
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Desirable:

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- Prior experience with ConnectWise
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- Prior experience with PowerShell scripting
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- Hands-on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring tools.
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- Completion of Microsoft based certifications
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- Completion of an ITIL certification
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- Relevant tertiary qualification in Information Technology
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- Baseline / NV1 clearance
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Benefitsn
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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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- Hybrid working with team anchor days to support collaboration
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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and benefits to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Desk Engineer - Transitions (Melbourne)
🏢 Centorrino Technologies
📍 Melbourne