Genesis Recruitment Solutions – Sydney CBD NSW

- Experience integrating Salesforce with CCaaS/contact centre platforms such as Genesys, NICE or Amazon Connect
- Experience withOmniStudio and OmniScript

- 8 month contract
- NSW Government
- Experience integrating Salesforce with CCaaS/contact centre platforms such as Genesys, NICE or Amazon Connect
- Experience withOmniStudio and OmniScript

This role will suit a hands-on Salesforce Developer who has worked with contact centre / CCaaS platforms and is comfortable building integrations, automation and scalable solutions within enterprise Salesforce environments.

You’ll work closely with Business Analysts, Solution Architects, Testers and business stakeholders to design, develop and deliver Salesforce solutions supporting a broader contact centre transformation.

Key Responsibilities

- Design, develop, test and deploy scalable Salesforce solutions
- Develop using Apex, Lightning Web Components, Flows, Visualforce, SOQL and SOSL
- Build and support integrations using REST/SOAP APIs, Platform Events, middleware and External Services




- Integrate Salesforce with CCaaS/contact centre platforms such as Genesys, NICE or Amazon Connect
- Work with OmniStudio and OmniScript
- Develop dashboards and reporting around customer interactions, SLAs and service performance
- Design and optimise Salesforce data models
- Configure Salesforce security including Profiles, Permission Sets, Sharing Rules and Roles
- Support CI/CD and automated deployment using Azure DevOps, Git, Copado or similar

Essential Criteria

- Advanced hands-on skills across Apex, LWC, Flow, Visualforce, SOQL and SOSL
- Experience with Salesforce Public Sector Solutions (PSS)
- Robust OmniStudio / OmniScript experience
- Experience integrating Genesys, NICE, Amazon Connect or another CCaaS platform with Salesforce
- Strong Salesforce API and integration experience
- Experience with CI/CD and Azure DevOps
- Salesforce Platform Developer I or II certification or equivalent practical experience
- Salesforce Public Sector Solutions certification would be advantageous

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📌 Salesforce Developer - 8 month contract (Sydney)
🏢 Genesis Recruitment Solutions
📍 Sydney