WorkForce Software, an ADP company, is hiring an Senior Implementation Consultant.

Responsibilities

- Obtain and maintain certification in WFS Product Suite applications required to perform the role
- Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.
- Educate customers on best practices in the implementation of WorkForce Software/WFM software
- Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
- Deliver projects and tasks on time and within budget by effectively managing workload
- Attend and facilitate team meetings
- Follow established processes and best practices to continuously improve skills, while mentoring others on process.




- Provide project status updates to key stakeholders both internally and externally
- Partner with internal teams during project phases to ensure successful customer implementation
- Lead and collaborate with the WFS team to ensure thorough testing of the customer's requirements
- Lead roll‑out and go‑live activities, including data migration and system setup
- Be familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.
- Conduct web-based and in office customer training
- Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success in this role and contribute to the team's objectives
- Understand the customer needs in the development of strategic plans
- Troubleshoot issues and

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📌 Senior Implementation Consultant (Melbourne)
🏢 Automatic Data Processing
📍 Melbourne