Hybrid Customer Support Forecasting Lead (Melbourne)

Hybrid Customer Support Forecasting Lead (Melbourne)

18 Oct
|
Chandler Macleod
|
Melbourne

18 Oct

Chandler Macleod

Melbourne

Chandler Macleod in Melbourne is seeking an experienced Customer Support Workforce Planner to join our busy Customer Operations team. You will forecast, schedule, and optimise rosters, manage real-time workforce, and deliver analytics to improve service levels across operational demand and compliance.

The role requires robust experience with workforce forecasting, roster management, and enterprise agreements, with hands-on Genesys Cloud WEM and Excel.

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📌 Hybrid Customer Support Forecasting Lead (Melbourne)
🏢 Chandler Macleod
📍 Melbourne

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