Join a global organisation with a friendly, engaging culture as we prepare to move into brand-current facilities!!

We’re looking for an organised, detail-focused Senior Customer Service Administrator who takes pride in delivering excellent customer service and getting things right.

Reporting directly to the Australian Operations Manager, you’ll manage a varied workload across customer service, order processing, administration, government reporting and audit support. You’ll need to work confidently on your own while collaborating closely with the team.

Key responsibilities

Answer incoming calls professionally, including during busy periods, and provide a high standard of customer service.

Work through customer enquiries and problems over the phone, follow up on resolutions and elevate matters when required.

Process customer orders efficiently and meticulously, checking all details before submission. Accuracy is essential.

Manage day-to-day administration, including data entry, correspondence, records and document preparation.

Prepare and check reports for government bodies, ensuring accuracy, complete supporting records and deadlines are met.

Assist the Australian Operations Manager with ISO accreditation, annual government audits and internal audits, including documentation and follow-up actions.

Balance competing priorities, support colleagues and use quieter periods productively to complete reporting, administration and outstanding tasks.

What you’ll bring





Strong customer service and administration skills, with a confident telephone manner and practical problem-solving ability.

Exceptional attention to detail and a commitment to accurate orders, reports and records.

The ability to multitask, learn quickly and adapt to changing workloads in a rapid-paced environment.

Confidence working independently, following instructions and established procedures, and contributing to a close team.

Reliability, initiative and accountability, with strong organisation and follow-through.

Confidence using business systems, email, spreadsheets and documents.

Experience with government reporting, ISO documentation or audits would be advantageous.

If you enjoy variety, take ownership of your work and value accuracy and teamwork, we’d love to hear from you.

Why Join Shearwell Australia

We foster a supportive and collaborative culture where initiative is recognised, ideas are welcomed and professional development is encouraged.

In return, you will enjoy:

- Brand New Facility!!
- Competitive salary package
- Career development and progression opportunities
- A supportive and collaborative team environment
- Ongoing training and development
- The opportunity to play an integral role in delivering exceptional customer experiences

If you are looking for a role where every day is different and your organisational skills can make a real impact, we'd love to hear from you.

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📌 Senior Customer Service (Bendigo)
🏢 Shearwell Australia Pty
📍 Bendigo