Watch and Glasses repair centre Receptionist/Front desc position

The primary role will be working at our front desk and supporting the day-to-day operation of the business. This is a fast-paced work environment where tasks, decisions, and priorities can change quickly. The successful applicant must be comfortable managing constant activity, shifting priorities, and multiple tasks at the same time, while maintaining accuracy and a high standard of customer service. The role will often require working to tight deadlines, responding quickly to customer and workshop requirements, and using initiative to make decisions and keep work moving efficiently.

Key responsibilities

Answering telephone calls and greeting customers

Providing friendly, professional, and knowledgeable customer service

Entering customer and repair information into our system

Preparing invoices and processing payments

Managing customer emails and correspondence

Organising items for courier and postal dispatch

Receiving and organising incoming items

Contacting customers when repairs are completed and ready for collection





Maintaining an organised and professional reception area

Keeping the reception and kitchenette clean and tidy throughout the day

About you

Excellent verbal and written communication skills

A friendly, professional, and confident manner

Strong attention to detail

Ability to work independently and as part of a small team

Initiative and willingness to learn

Reliability and punctuality

Ability to remain calm and organized during busy periods

Ability to manage changing priorities and tight deadlines

Proficiency in Microsoft Word and Excel

About us

Conveniently located in the heart of Melbourne, Migitech is a small, family-owned business specialising in professional watch and glasses repairs. We pride ourselves on providing high-quality workmanship, personal customer service, and attention to detail.

Friendly and supportive small-business environment

Prospect to learn about the watch and optical repair industries

Potential for the position to become full-time

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📌 Watch and Glasses repair centre Receptionist/Front desc position (Melbourne)
🏢 Migitech Pty.
📍 Melbourne