At the Administrative Review Tribunal, we are committed to creating opportunities to fulfil your ambitions and thrive.

Join us as an Assistant Director Operations and lead teams, drive continuous improvement and contribute to the delivery of accessible, user-focused Tribunal services.

This flexible, full-time role is available on an ongoing basis and can be located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth or Sydney.

Remuneration: The annual salary range for the position is EL1 - $121,755 - $143,202 p.a, plus a generous employer superannuation contribution of 15.4%.

This joint recruitment exercise will fill vacancies across Pathway Support (PS) in the Case Management Branch and Applications & Early Case Assessment (AECA) in the User Access and Member Services Branch.

Applications & Early Case Assessment (AECA) supports the front end of the review process, including registration of new applications, jurisdiction assessments and case triage, while Pathway Support (PS) supports the progression of applications through the case management phase. Both sections operate nationally, manage geographically dispersed teams and offer cooperative, fast-paced environments with a strong focus on quality service delivery, effective case management and continuous improvement.

About the opportunity

As an Assistant Director Operations, you will assist the Director to manage and deliver registry operations, functions and services within one of the Tribunal's key operational areas. Leading teams and service delivery, you will manage resources, build workforce capability and drive operational performance to ensure the delivery of efficient, high-quality services to Tribunal users, members and staff.

Working closely with colleagues across operational areas, you will foster productive stakeholder relationships, contribute to service improvements and provide expertise on jurisdictions, processes and cases, supporting the delivery of the Tribunal's statutory objectives.

About the Tribunal:

The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.

You can learn more about the Tribunal on our website, About us | Administrative Review Tribunal

What we offer:

We believe the little extras can make a big difference in supporting your success and some of our great incentives include:

- salary packaging options




- access to holistic health and wellbeing programs including Fitness Passport which provides discounted access to 350+ gyms, free annual influenza vaccinations and free eye tests
- generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance.

Read our Enterprise Agreement for more information about our terms and conditions of employment.

The key duties of the position include:

- Managing operations and services: Manage business operations to ensure the productive and effective use of resources to deliver case management services, and high-quality support to Tribunal users, members, and registrars.
- People management: Manage, coach, and professionally develop direct reports, and assist the Director to plan and oversee workforce and people management within the work area, ensuring effective resourcing within budget; a diverse, inclusive, and supportive culture; high performance; and adherence to legislation, instruments, and policies.
- Stakeholder management: Initiate, develop and manage strong, productive relationships with a broad range of internal and external stakeholders.
- Project management and support: Lead or contribute to whole of Tribunal projects and/or initiatives designed to identify process improvements and enhance service delivery to Tribunal users.
- Technical guidance: Provide expertise and guidance for registry staff and members on Tribunal jurisdiction, processes, and cases.

Experience & Qualifications

You will bring a proven ability to lead and support people, build productive relationships and navigate complex challenges. You will be a collaborative and solutions-focused skilled who can balance competing priorities while maintaining a strong focus on quality and service delivery.

To be successful in this role, you will:

- build inclusive and supportive teams, with a genuine commitment to the capability, development and wellbeing of your people
- create clarity and accountability, setting clear expectations and supporting teams to deliver
- lead confidently through change, bringing people with you while reshaping work practices and embedding new ways of working
- contribute to and lead projects and improvement initiatives,



turning ideas and organisational priorities into practical outcomes
- work effectively across functional boundaries, contributing to shared outcomes beyond your immediate area of responsibility
- communicate with influence and exercise sound judgement, particularly when dealing with complex or sensitive issues.

Eligibility

- Australian citizenship
- Australian Federal Police Check
- Baseline security clearance and pre-employment checks

Desirable:

- Tertiary qualifications in a field of study that might complement the required capabilities OR relevant experience in a similar work environment.

Notes

Please contact the Talent team on (02) 9276 5*** or ***********@art.gov.au for assistance with accessing our website or with lodging your application.

The use of AI in Recruitment

Please ensure you have read the Australian Public Service Commission Principles for candidates use of AI in recruitment and understand your obligations.

Merit Pool Acknowledgement

A merit pool may be created to fill similar vacancies within the next 18 months. Suitable candidates in this merit pool may be contacted for roles at the Tribunal, or the broader APS.

Our commitment to inclusion and diversity

The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQIA+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.

Getting to know the Administrative Review Tribunal

The ART plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. The ART can take a fresh look at decisions made by Australian Government ministers, departments and agencies – and, in limited circumstances, decisions made by state government and non-government bodies. It also can review decisions made under Norfolk Island laws. The ART comprises members, the independent statutory appointees who hear review applications, and staff, who provide services to support applicants and the review process, as well as the Tribunal’s daily operations. You can learn more about the ART here: https://www.art.gov.au/.

📌 Assistant Director Operations (Perth)
🏢 Administrative Review Tribunal
📍 Perth