As part of the Application Operations leadership team, you will apply your expert IT knowledge and leadership experience to provide an exceptional customer experience, lead employee engagement, drive operational excellence and continuous improvement.

You are someone who thrives on ensuring Information Technology Systems and Business services are reliable and resilient and has a passion for the development of technology teams for IT Operations with a modernisation mindset driven by digital influences.

As an Application Operations Team Lead you will be responsible for overseeing a Team of IT professionals within the Bureau whose charter is to keep the businesses applications running and operating 24/7 in an efficient manner, giving the business agility, and addressing operational needs quickly. You will support and optimise existing systems, bring into production new systems, oversee and direct the day-to-day activities of an application operational team ensuring that systems, services, and applications work reliably and securely.

To drive the expected results, you will build and support a cohesive team of strong contributors working together towards a common stable service orientated goal. You will have immaculate qualifications, be supremely analytical and an exceptional communicator. This role will have direct responsibility for managing, developing, and providing day to day leadership and oversight for an IT Application's Team within Application Operations.

The key duties of the position include:

The responsibilities of the role include but are not limited to:

1. Leadership and management of the Extreme Weather Application team. Highly effective leader with expertise in building cohesive high performing teams, elevates and develops team members through mentoring, coaching and knowledge sharing.
2. Provide technical leadership across a portfolio of applications / support services, supporting a range of projects from initiation, inflight and transition to operations, and end state operations.
3. Supervise and participate in software development, enhancements, deployment, and proactive preventive maintenance, including the successful rollout of patches and software releases to maintain application service stability and improve the availability of services.
4. Technical leadership and management of vendors and partners providing software across the application portfolio ensuring contract needs and system licencing requirements are met.
5.



Foster and instil ITIL Service Management and ISO Quality Management System practices and procedures within the IT Applications Team in line with Bureau practices.
6. Compile and maintain a best practice Knowledge repository for applications within the area of control, and ensure application and system knowledge, skill and experience is kept current within the IT Applications Team.
7. Collaborate with the Applications Operational Services leadership team to identify, influence, and implement technology, process, and skill changes to modernise Application Operational Services.
8. Key escalation point for any technical issues that appear within the applications remit, liaising with IT Command Centre, resolver groups, Bureau software applications partners, project managers and the application owners for prompt rectification of issues or emergencies.
9. Manage application production outages and escalations end-to-end, ensuring the appropriate stakeholders are involved to drive resolution, communicating to impacted business units, gather data on impact to systems and business, and report on impacts to leadership teams.
10. Collaborate within Data & Digital Group (DDG), IT Services, and business senior leadership to ensure transparent communication, recovery plans in the time of crisis, taking ownership of post-mortem results with preventive measures and service improvement plans
11. Management and reporting of application-set performance including availability, resilience and reliability, and technology risks and issues associated to applications within the portfolio.
12. Other duties as required to contribute to IT Services program outcomes.
13. Available to participate in a rostered after-hours escalation management arrangement, in accordance with Bureau policies, procedures and employment conditions.
14. Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct.

Eligibility

Mandatory qualifications

Tertiary qualifications of an Australian educational institution, or a comparable overseas qualification,



which is appropriate to the duties; OR a relevant industry certification; OR relevant experience and training which enables the employee to competently perform the duties at this level.

Desirable qualifications and experience:

- At least 7-10 years of IT Operations experience with track record of coaching, leading, developing teams and transforming services.
- 5+ years of management experience in incident and problem management.
- Strong full stack technology background for hybrid cloud infrastructure and application systems.
- Demonstrated capability to lead critical incident/crisis recovery and management.
- Flexibility for unscheduled engagement to lead & drive major incident resolutions.
- Adhere to best practice processes and procedures to manage BAU environment (e.g., ITIL, ISO QMS).
- Ensure system and data security is aligned to DDG security standards, ensuring the integrity of the application layer.
- Constantly evaluate and mitigate risks associated with business systems performance and availability.
- Post graduate qualifications would be highly regarded.
- Recent relevant experience could include but not be limited to Tier 1 and 2 technology-based companies in finance sectors, service providers or managed services.

Getting to know the Bureau of Meteorology

The Bureau of Meteorology is one of the few organisations that touches the lives of all Australians and all Australia, every day. The Bureau works across Australia and remote islands, providing services from the Antarctic to beyond the equator, and from the Indian Ocean to the Pacific. We are Australia's national weather, climate and water agency, in the Agriculture, Water and Environment portfolio of the Australian Government, operating under the authority of the Meteorology Act 1955 and the Water Act 2007. We provide data, information, knowledge, insight and wisdom to help Australians prepare and respond to the realities of their natural environment, including droughts, floods, fires, storms, tsunami and tropical cyclones. Our products and services include observations, forecasts, analysis and advice covering Australia's atmosphere, water, oceans and space environments. We undertake focused scientific research in support of our operations and services. Through regular forecasts, warnings, monitoring and advice, we provide one of Australia's most fundamental and widely used public services. We have strong relationships with our customers, partners and stakeholders in Australia, including the Australian Community and the emergency services sectors, all-levels of Government, and focus sectors including aviation, agriculture, energy and resources, national security and water.

📌 Extreme Weather Manager (Perth)
🏢 Bureau Of Meteorology
📍 Perth