This vacancy is only open to people with disability. This measure is designed to address the under-representation of people with disability in the Australian Public Service.

We are committed to increasing diversity in the ATO as we believe a diverse workforce better represents the Australian community we serve. One of the ways we do this is by improving employment and career development for people with disability.

The key duties of the position include:

We are seeking IT Services Officers to join our Enterprise Solutions and Technology area.

As an IT Services Officer, you will play a key role in supporting the delivery, operation and continuous improvement of IT services across the organisation. Working across a range of IT Service Management (ITSM) activities, you will provide specialist advice, lead complex investigations, contribute to solutions that support operational and strategic business outcomes.

You will work collaboratively with business stakeholders, technical specialists, service providers and project teams to analyse information, assess risks and impacts, and develop solutions that support organisational objectives. Applying sound judgement and initiative, you’ll resolve complex issues, influence outcomes and ensure services remain effective, reliable and aligned with governance requirements.

You will prepare and analyse reports on service performance, identify trends, risks and emerging issues, providing insights and recommendations to support informed decision-making and service improvement initiatives. You will also contribute to operational procedures, knowledge management activities and project delivery, helping to improve the quality, efficiency and sustainability of IT services across the enterprise environment.





Some roles may require participation in on-call and after-hours arrangements to support real-time issue management.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from individuals from all backgrounds.

Our ideal candidate:

- builds productive relationships with business, technical and service delivery stakeholders, and influences outcomes across teams to support effective IT service delivery and business objectives
- demonstrates leadership through collaboration, knowledge sharing, sound judgement and a commitment to continuous improvement
- plans and manages competing priorities, resolves complex issues and adapts to changing business and operational requirements in a large enterprise setting
- applies a strong understanding of IT Service Management practices, including ITIL principles, to support service delivery, governance, service improvement and operational decision-making
- investigates and resolves complex service-related issues, provides specialist advice and guidance, and assesses and manages risks, impacts and dependencies affecting business outcomes and IT service delivery
- analyses information and uses Microsoft 365 applications, including advanced Excel functionality, to deliver reporting, insights and recommendations that support informed decision-making and business outcomes.





Knowledge or experience in one or more of the following is desirable, but not essential:

- IT Demand and Capacity Management
- IT Service Continuity or IT Disaster Recovery
- Service Integration and Management (SIAM)
- Enterprise service management platforms, including ServiceNow ITSM and ITOM
- Service performance monitoring and operational support within a large enterprise environment
- Change and release management practices.

Eligibility

Candidates applying under the affirmative measure provision must provide evidence of disability.

For further information about this requirement and the application process please select the Apply now button.

Notes

This recruitment process is being used to fill both ongoing and non-ongoing positions. Non-ongoing positions may be offered for up to 18 months.

Non-ongoing vacancies have the potential to become ongoing. These non-ongoing positions may become ongoing within the next 12 months. Should a position become ongoing then the merit pool established through this selection process may be used to fill the vacancy.

Getting to know the Australian Taxation Office

We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing. Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life. We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.

📌 IT Services Officer (Affirmative measure - disability employment) (Sydney)
🏢 Australian Taxation Office
📍 Sydney