The ICT Sales Representative will be responsible for identifying business opportunities, developing relationships with prospective and existing clients, understanding customer technology requirements and recommending suitable CRM and ICT solutions. The successful candidate will work closely with clients, technical teams and management to understand business challenges, present appropriate technology solutions and support the sales process from initial consultation through to implementation.
Key responsibilities
- Identify and develop new business opportunities for CRM, customer engagement and ICT solutions
- Build and maintain strong relationships with existing and prospective clients
- Consult with clients to understand their business objectives, customer management challenges and technology requirements
- Analyse client needs and recommend suitable CRM platforms, software solutions and ICT services
- Prepare and deliver presentations, demonstrations and proposals explaining the benefits and functionality of proposed technology solutions
- Work closely with technical consultants and project teams to ensure proposed solutions align with client requirements
- Manage the sales process from initial enquiry, requirement gathering and solution proposal through to contract negotiation and implementation support
- Prepare sales forecasts, customer reports and business development strategies
- Monitor market trends, competitor activities and emerging customer engagement technologies
- Maintain accurate records of customer interactions, opportunities and sales activities through CRM systems
About you
- Relevant qualifications in Information Technology, Business, Marketing, Commerce or a related discipline
- Demonstrated experience in ICT solution sales, software sales, CRM systems or technology consulting
- Experience identifying customer requirements and recommending appropriate technology solutions
- Solid understanding of CRM platforms, customer engagement technologies and digital business solutions
- Proven ability to develop and maintain business relationships with clients
- Strong communication, negotiation and presentation skills
- Ability to translate technical information into business benefits for clients
- Experience working with both technical teams and business stakeholders
About us
Customer Systems International was established in 2010 and engaged in providing IT support for the implementation of CRM systems for clients to win and retain customers. We focus on customer engagement solutions and deliver exceptional customer experience, creating long term relationships based on knowledge and trust.
Full-time employment with a growing Melbourne logistics business
Competitive salary plus superannuation
Opportunity to work with innovative CRM and customer engagement technologies
Collaborative working environment
Opportunity to contribute to the growth of an established Australian technology solutions business
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📌 ICT Sales Representative (Melbourne)
🏢 Customer Systems International
📍 Melbourne
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