The Service Coordinator at Service NSW in Queanbeyan leads the daily work of a busy, customer-facing service centre. You will coordinate workflows, supervise and coach staff, handle escalated enquiries and help improve the way services operate. This ongoing, full time position is onsite, so your examples should make it easy to picture you supporting a team while customers are waiting and priorities are changing.

Remuneration Service NSW Grade 6, $100,407 to $106,841 plus employer’s contribution to superannuation and annual leave loading

Closing date 9:59 am Monday 26 October 2026, Sydney time

Role conditions and eligibility

- The position is based onsite at Queanbeyan Service Centre.
- Flexibility is required for a rotating roster across the service centre’s operating hours, which may include Saturdays. Service NSW Award hours are 6:30 am to 7:30 pm Monday to Friday and 7:30 am to 3:30 pm Saturday.
- Employment is subject to a satisfactory national criminal record check.

Candidate requirements and evidence

Coordinating a busy service environment Show how you assessed demand,



prioritised competing customer needs and moved staff or work to keep the service running. Explain the information you used and how you maintained service quality while managing volume.

Supervising, coaching and developing staff Choose an example of giving useful feedback, building a colleague’s confidence or supporting a team through a change. Include what you observed, the support you provided and how you checked that performance improved.

Handling escalated customer matters Describe a difficult enquiry or complaint that reached you as a supervisor. Explain how you listened, checked the relevant rules, supported the frontline employee and communicated an appropriate resolution. Protect the customer’s privacy when describing the example.

Improving service processes Use a recurring service issue to explain a practical improvement you introduced. Identify the problem, who you consulted, how the change worked and the effect on customers or staff. Evidence of a small, sustained improvement can be persuasive.

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📌 Service Coordinator (Queanbeyan)
🏢 Team 3Thirty
📍 Queanbeyan