CX Platform Engineer — Contact Center & AI Workflows (Bankstown)

CX Platform Engineer — Contact Center & AI Workflows (Bankstown)

18 Oct
|
Duluxgroup
|
Bankstown

18 Oct

Duluxgroup

Bankstown

DuluxGroup is seeking a Contact Centre Platform Specialist to keep customer engagement platforms reliable and to build the capability to configure, govern and optimize our future CCaaS setting. You will work with customer service teams, Technology, platform owners, project teams and external vendors to translate needs into practical solutions.

The role emphasises routing, workflows, case management, automation and AI-enabled omnichannel services, with a focus on delivering measurable

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📌 CX Platform Engineer — Contact Center & AI Workflows (Bankstown)
🏢 Duluxgroup
📍 Bankstown

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