BTSS are a quality NDIS registered service provider with over 30 years of experience supporting people with disabilities. BTSS are an employer of choice that offer a supportive work environment where our team members feel engaged, valued and motivated with a focus on career growth and development.

BTSS is a values‑driven disability services organisation committed to delivering safe, high‑quality, person‑centred supports. We operate in a compliance‑heavy environment and pride ourselves on strong governance, clear communication, and consistent service delivery.

We are seeking a high‑performing Senior Administration Officer who thrives in structured environments, enjoys organising systems, and brings experience from the NDIS, government, community services, or other regulated sectors.

If you’re someone who values order, accuracy, and continuous improvement, this role could be an excellent fit.

Responsibilities

- Manage client enquiries and coordinate communication across NDIS teams to support timely and accurate service delivery

- Prepare and maintain NDIS documentation, New Client intake, Service Agreements, and plan renewal documents

- Accurately maintain client and funding records across systems, including uploading signed documents and updating funding allocations

- Monitor system data, NDIS plan dates, and key milestones to support continuity of services and compliance with NDIS Practice Standards and organisational procedures

- Provide operational support to Rosters and Team Leaders by communicating new or updated documentation and resolving budget-related queries

- Maintain accurate records, registers, and compliance documentation

- Support recruitment, onboarding, and workforce compliance requirements

- Prepare professional correspondence and reports

- Coordinate appointments, meetings, and operational tasks

- Identify rostering issues and escalate them appropriately to support service continuity

- Track compliance deadlines, including Worker Screening, fire safety requirements and other legislative requirements

- Support incident reporting and corrective action follow‑up

- Assist with audit preparation and evidence collection

- Maintain office systems, consumables, and efficient administrative workflows





- Contribute to the continuous improvement of administrative processes and undertake other duties as directed

- Promote a positive workplace culture and uphold confidentiality

Requirements

- Demonstrated experience providing high-quality administrative support in a client-focused disability, community services, or healthcare environment.

- Qualification in Business Administration, Human Services, or equivalent experience.

- Sound knowledge of the NDIS, including participant plans, funding, Service Agreements, and compliance requirements.

- Work closely with the Management Team and lead ad hoc projects that strengthen our systems, improve workflows, and support high‑quality service delivery.

- Strong organisational skills, attention to detail, and the ability to manage competing priorities.

- Proficiency in Microsoft Office and client management systems, with the ability to quickly learn new platforms.

- Excellent written and verbal communication skills, with the ability to build effective relationships with a diverse range of stakeholders.

- Ability to work independently and collaboratively, demonstrating initiative, sound judgement, and professionalism.

- High level of discretion and confidentiality when handling sensitive information.

- Experience maintaining accurate records, document control, and audit compliance.

- Current NDIS Worker Screening Clearance and Working with Children Check (or the ability to obtain and maintain).

Selection Criteria

- Demonstrated capability to provide high-quality administrative support, with strong organisational skills and attention to detail

- Proven ability to manage competing priorities, coordinate multiple tasks within agreed timeframes, and apply effective time and project management skills in a fast-paced environment

- Demonstrated proficiency with Microsoft Office,



including Outlook, Word, Excel, and PowerPoint, and the ability to quickly learn organisational systems such as Dynamics CRM, SharePoint, project management, and learning management platforms

- Well-developed written and verbal communication skills, with the ability to build constructive relationships, engage effectively with diverse stakeholders, and work both collaboratively and autonomously

- Demonstrated flexibility, adaptability, and a proactive, can-do approach to problem-solving and supporting team outcomes

Schedule: Monday to Friday 9am to 5pm

Please submit your current resume and a cover letter of no more than one page that clearly demonstrates your relevant skills, experience, and suitability for the position. Your cover letter should directly address the selection criteria and provide concise examples that evidence your capability to perform the role.

Mandatory Requirements

- Current Blue Card and/or Yellow Card, as applicable

- Current NDIS Worker Screening clearance

- Current driver’s licence

- Completion of the NDIS Worker Orientation Module

Why Join BTSS?

- $70,000 base annual salary, depending on experience, plus superannuation

- Salary packaging options, including salary sacrificing to superannuation and access to novated leasing

- Free Employee Assistance Program for employees and their immediate families

- Hands-on, supportive leadership with consistent guidance and mentorship

- Recognition for your contribution and constructive feedback that supports continuous learning

- Career development and skilled learning opportunities

- Clear systems, safeguarding processes, and expectations that support confident, high-quality work

- Meaningful work that supports secure, consistent, and person-centred services

- A caring, values driven team that invests in its people and the community it serves

How to Apply

Apply now by uploading your résumé and a cover letter outlining your relevant administrative experience, exposure to NDIS, Aged Care, disability services, government, or compliance-based environments, and how you meet the Selection Criteria.

For confidential enquiries, contact ••••@btssqld.com.au.

📌 Senior Administration Officer (Brookwater)
🏢 Better Tomorrow Support Services
📍 Brookwater