About the role

CareAxis is seeking an experienced, motivated, proactive and highly organised NDIS Services Officer to join our growing organisation. This is a dynamic, hands-on position requiring strong knowledge of the NDIS industry, excellent leadership and communication skills, sound administrative capabilities and a genuine commitment to business growth and quality service delivery. The successful applicant will work closely with the Director and senior management and will be responsible for coordinating daily operations, supervising and managing both office-based staff and support workers delivering services in the community, overseeing staff performance and service delivery, building stakeholder relationships, supporting recruitment, managing participant services and identifying opportunities to grow our participant base.

Key responsibilities

- Demonstrate comprehensive knowledge of the NDIS framework, legislation, policies, rules and operational guidelines, and stay informed about changes to NDIS regulations, pricing arrangements, Practice Standards and provider obligations

- Oversee daily NDIS service operations and administrative activities, ensuring organisational processes comply with relevant NDIS requirements, policies and procedures

- Assist with incident reporting, complaints management, audits, risk management and quality improvement

- Develop and improve internal operational systems, procedures and documentation

- Proactively identify opportunities to attract new NDIS participants and develop strong referral relationships with support coordinators, plan managers, allied health professionals, hospitals, healthcare providers and community organisations





- Promote CareAxis services throughout the local community and surrounding regions, attend networking events, and manage enquiries from prospective participants and their families

- Coordinate participant intake, assessments, service agreements and onboarding

- Supervise, support, coordinate and manage office personnel and community-based support workers, ensuring staff performance, accountability, service quality and compliance

- Coordinate recruitment advertising, candidate screening, interviewing, staff selection, hiring, onboarding and induction

- Maintain employee records, qualifications, screening clearances and compliance documentation, and coordinate staff training, supervision, performance appraisals and professional development

About you

- Previous experience working within the NDIS or disability services industry

- Strong understanding of NDIS legislation, policies, guidelines and provider obligations

- Experience in service coordination, administration, operations or office management

- Proven ability to manage staff, coordinate teams and oversee daily workplace activities

- Experience in recruitment, interviewing, staff onboarding and performance management

- Strong stakeholder engagement and professional relationship-building skills

- Excellent written and verbal communication skills

- Advanced computer literacy and proficiency with administrative software,



including Microsoft Office (Word, Excel, Outlook, PowerPoint)

- Robust organisational, time management and multitasking skills

- Ability to work independently with minimal supervision, excellent problem-solving, decision-making and conflict-resolution skills

- A current Working with Children Check and/or Disability Sector Clearance (or willingness to obtain these)

- NDIS Clearance

- Police Clearance

- First Aid

- A valid driver's license and access to reliable transport

- Genuine passion for supporting vulnerable people and making a positive difference in their lives

About us

Care Axis Ptyl Ltd. is a dedicated provider of community services and support across aged care and disability sectors. We are committed to delivering high-quality, person-centred services that respect the dignity, autonomy and rights of the people we support. Our mission is to enable individuals with disabilities and older people to live fulfilling, independent lives within their communities. We work collaboratively with participants, their families, carers, health professionals and community partners to ensure comprehensive, coordinated and responsive support. We are proud to be part of the South Bunbury community and to play a meaningful role in enhancing the lives of those we serve.

Apply now

If you are passionate about making a difference in the lives of people with disabilities needs, and you believe you have the skills and experience to excel in this role, we would love to hear from you. Please submit your resume, a cover letter outlining your relevant experience and motivation for the position, along with contact details for two professional references.

📌 NDIS Services Officer (South Bunbury)
🏢 Care axis Ptyl
📍 South Bunbury