FRONT OF HOUSE MANAGER – ITALIAN RESTAURANT

Como Sociale | Ballarat VIC
Full time Position

Como Sociale is a new Italian restaurant in the heart of Ballarat, and we are looking for an experienced and highly capable Front of House Manager to lead our FOH operations.

This is a senior management position for someone who has proven experience running large, busy restaurants with 200+ guests per service.

We are looking for someone who understands that running a successful restaurant is about much more than looking after the floor. You will be responsible for the overall business operation, team management, service standards, tills, administration and working closely with the kitchen and management team.

THIS ROLE IS FOR YOU IF YOU HAVE:

- Proven experience as a Restaurant Manager / FOH Manager

- Strong experience in Italian restaurants or similar premium dining environments

- Experience managing busy services with 200+ guests per service

- Proven ability to lead and manage a large FOH team

- Strong knowledge of restaurant operations from opening through to closing

- Excellent knowledge of POS systems, tills, cash handling and daily reconciliation

- Experience managing bookings, reservations and table allocations

- Strong understanding of FOH administration

- Experience with stock control, ordering and supplier communication

- Ability to work closely with the kitchen to ensure smooth service

- Understanding of basic restaurant accounts, invoices, payments, wages and financial administration

- Ability to monitor sales, labour costs and operational expenses

- Experience with staff rosters, training and performance management

- Strong understanding of hospitality compliance,



food safety and RSA requirements

- Ability to handle customer complaints professionally and confidently

- Excellent communication and leadership skills

ADMIN & ACCOUNTS KNOWLEDGE IS ESSENTIAL

This is a particularly important part of the role.

The successful candidate must be comfortable with the business and administrative side of restaurant operations, including:

- Daily sales reconciliation

- Cash handling and banking

- POS/till reporting

- Invoice checking and processing

- Supplier accounts

- Basic P&L; understanding

- Labour and wage monitoring

- Stock and cost control

- End-of-day reporting

- Staff timesheets and payroll information

- General restaurant administration

Strong knowledge in these areas is compulsory.

YOUR RESPONSIBILITIES

- Lead and manage the entire FOH team

- Run smooth and efficient services

- Ensure exceptional customer service standards

- Manage busy sections and large bookings

- Coordinate FOH and kitchen during service

- Manage opening and closing procedures

- Oversee POS, tills and cash reconciliation

- Manage bookings and table plans

- Prepare and manage staff rosters

- Train, develop and motivate FOH staff

- Monitor service quality and staff performance

- Manage customer feedback and complaints

- Maintain restaurant presentation,



cleanliness and standards

- Assist with stock, ordering and supplier management

- Complete daily operational and administrative tasks

- Work closely with the owners and management team on restaurant performance

WHAT WE ARE LOOKING FOR

We need someone who is:

A LEADER – You can confidently manage a large team and take control of a busy service.

ORGANISED – You understand that great restaurants require strong systems and administration.

COMMERCIAL – You understand sales, labour, stock, costs and the financial side of hospitality.

HOSPITALITY-FOCUSED – You genuinely care about customer experience and service standards.

HANDS-ON – You are not afraid to get on the floor and work alongside your team.

CALM UNDER PRESSURE – You can manage a 200+ guest service without losing control.

WHAT WE OFFER

- Full-time position

- Competitive salary based on experience

- Opportunity to join a brand-new Italian restaurant

- Supportive management environment

- Opportunity for career growth

- Professional and energetic team

- Staff meals and other benefits

LOCATION

Como Sociale
413 Sturt Street, Ballarat VIC

APPLY NOW

If you have proven experience managing busy restaurants with 200+ guests per service and have strong knowledge of FOH operations, POS/tills, administration, staff management and restaurant accounts, we would love to hear from you.

Please apply with your resume and a brief cover letter outlining your restaurant management experience, the size of venues/services you have managed, and your experience with restaurant administration and accounts.

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