About the role

Centreway Medical Centre is seeking a friendly and organised Medical Receptionist to join our team on a casual basis. This is an essential front-line position located in Keilor East VIC 3033, where you will be the first point of contact for our patients and a vital member of our healthcare administration team. As a Medical Receptionist, you will play a crucial role in ensuring our clinic runs smoothly, providing excellent customer service, and supporting the medical staff in delivering quality patient care. This casual role offers flexibility whilst allowing you to make a meaningful contribution to our practice.

What you'll be doing

- Greeting patients in a warm and professional manner, managing patient arrivals and departures

- Scheduling and confirming patient appointments using our booking system, and managing appointment changes or cancellations

- Answering telephone enquiries and directing calls to appropriate staff members

- Processing patient registrations and updating patient records with accurate information

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- Managing patient documentation, including filing medical records and ensuring confidentiality in accordance with privacy regulations

- Maintaining reception area cleanliness and ensuring waiting areas are welcoming and well-stocked with necessary materials

- Providing general administrative support to medical practitioners and clinical staff as required

- Handling patient enquiries regarding services, fees, and medical procedures in a professional and empathetic manner

What we're looking for

- Previous experience as a medical receptionist or in a similar healthcare administration role is highly desirable

- Strong communication and interpersonal skills with the ability to interact professionally with patients, staff, and external stakeholders





- Excellent organisational skills with the ability to manage multiple tasks and priorities in a busy environment

- Proficiency in using reception software and electronic health record (EHR) systems

- Competent computer skills, including Microsoft Office applications and practice management systems

- Sound knowledge of privacy regulations and medical confidentiality requirements

- A qualified appearance and courteous telephone manner

- Reliability, accuracy, and attention to detail in administrative tasks

- The ability to work effectively both independently and as part of a team

- Current Working with Children Check (or willingness to obtain one) is beneficial

- First Aid Certificate or willingness to obtain one is desirable

What we offer

At Centreway Medical Centre, we value our staff and offer a supportive working environment where your contributions are recognised. As a casual employee, you will enjoy flexibility in scheduling whilst being part of a professional healthcare team. We provide a welcoming workplace culture, opportunities to develop your skills in medical administration, and the satisfaction of supporting quality patient care. You will work alongside experienced medical professionals and have access to ongoing training to enhance your knowledge of healthcare practices and procedures.

About us

Centreway Medical Centre is a committed healthcare provider in the Keilor East community, dedicated to delivering comprehensive medical services and exceptional patient care. Our practice brings together skilled medical professionals and a supportive team to ensure patients receive high-quality healthcare in a friendly and professional environment. We pride ourselves on our patient-focused approach, our commitment to excellence, and our role as a trusted health service provider in our local area.

Ready to join our team? Apply now to become part of Centreway Medical Centre and make a difference in our patients' healthcare journey.

📌 Medical Receptionist (Keilor East)
🏢 Centreway Medical Centre
📍 Keilor East