Position Number:
Previously T00631 – update requires
HR advice

Directorate: IPDS

Service: Strategic Transport Planning & Projects

Location: Katoomba HQ

Position
Classification:

Band 5

Date
Created/Updated

22 July 2026

POSITION PURPOSE/OBJECTIVE

Customer service and general administration of Council’s visitor transport systems,
namely the Permit Parking Scheme and Bus Management System. This includes
managing both systems through supporting operations, developments and customers.

RELATIONSHIPS

Reports to (Position Title): Program Leader Transport Systems

Report to (Position Number): T*NEW*

Staff Responsibility: Nil

Key Internal Relationships: Councillor Support & Customer Experience
Service
Environmental Compliance Service

Key External Relationships: Blue Mountains community, visitors, tourism
industry and local businesses

KEY RESPONSIBILITIES

- Update transport system records and databases for the ePermits and Bus Management

Systems complying with Council policy, procedures and records management processes to
ensure information is accurate, stored correctly and accessible.

- Customer support for both community members and tourism operators with applying

and accessing transport systems.
- Data entry, assessment and processing of applications for community and businesses using

the system’s self service portal.
- Provide meeting and events support including assisting and coordinating meetings,

agendas and preparation of materials, catering and minute taking.
- Communicate with and respond to enquiries from community members and customers

to ensure accurate information is collected for processing.
- Assist with the analysis of data from technological platforms to be used in the

preparation of reports, briefings and recommendations to management on
outcomes and improvements.

- Maintain a good rapport with internal and external stakeholders and maintain

workflow and relationships for and between various units within Council.
- Model and promote excellence in customer service and commitment to a customer

service culture.
- Support projects that develop Council’s transport systems inclusive of

procurement, stakeholder management, budgeting and reporting.
- Act in a manner that promotes integrity, ability, judgment and transparency in

decisions and processes.
- Maintain Council’s commitment to protecting personal information and ensure

information is handled in line with Council’s Privacy Management Plan.
- Actively engage and be proficient in the use of internal and external technological

business systems,



maintain administrative business processes and systems that
contribute to improved data integrity and accurate data insights.

GUIDING PRINCPLES

- We act as one organisation responding to the changing needs of our LGA and

community
- We are strategy led, driven by our Community Strategic Plan with explicit priorities and

focus
- We are service focused & we continuously improve service provision and provide

excellent customer service
- We collaborate and work together to achieve our outcomes

- We ensure safety and well-being is at the centre of our organisation, operations and

culture
- We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation

These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.

WORKPLACE HEALTH & SAFETY

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

COMPLIANCE & RISK

You are responsible for ensuring that you conduct your risk management responsibilities




as described in Council's Enterprise Risk Management (ERM) Policy and Procedure (the
ERM Framework) with the goal of ensuring that potential issues are identified and reported
in a timely manner.

COMMUNICATION

The role involves frequent virtual, verbal and face-to-face communication with members
of the public and regular information exchange with colleagues and supervisors.
Communication is focused on application processing, support and education, requiring
clarity, empathy and professionalism in a public environment.

JUDGEMENT & PROBLEM SOLVING

Works within established policies, procedures and system frameworks to support the
effective operation of transport systems and services. Exercises sound judgement to
identify issues, investigate system or data anomalies and determine appropriate
resolutions or escalation pathways. Problems are generally defined but may require
analysis of multiple information sources, prioritisation of tasks and application of practical
solutions to meet service objectives.

AUTHORITY

- Make operational decisions within delegated responsibilities and established policy

and procedures.
- Maintain and update transport system data and records.

- Respond to internal and external enquiries related to transport systems and services.

- Recommend process or system improvements to supervisors or managers.

- Escalate system faults, risks or complex issues that fall outside defined delegations.

SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

Essential:

- Demonstrated experience providing operational or administrative support within

systems‑based environments.
- Ability to work under pressure, handle multiple tasks and demonstrate initiative within

a team environment.
- Excellent written and oral communication skills and interpersonal skills with an ability

to deal with people on all levels.
- Sound analytical skills with the ability to review, interpret and validate data.

- Experience using computer‑based systems, databases and reporting tools.

Desirable:

- Experience working in local government or a regulated operating environment.

- Familiarity with parking, permit, transport or asset management systems.

- Experience supporting service delivery through data monitoring and reporting.

Behavioural Competencies:

- Service focused with a commitment to accurate and timely support

- Professional and accountable

- Team oriented and collaborative

- Adaptable and responsive to change

- Proactive problem solver

- Demonstrates integrity and respect in all interactions

📌 Transport Systems Officer/10129) (Katoomba)
🏢 Blue Mountains City Council
📍 Katoomba