Lo

cation

Me

lbourne

}

Em

ployment Type

Fu

ll time



De

partment

Op

erations Department



Wo

rk Location

Hy

brid



Ex

perience Level

Ex

perienced

Ke

y Responsibilities Ke

y Responsibilities H

a

- ndle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy. P
r
- ocess E tickets and other required travel documentation in accordance with client profiles. O
f
- fer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel. G
i
- ve clients accurate information pertaining to their planned itinerary. C
a
- rry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision. O
f
- fer ancillary services to clients such as car hire, hotels, private car transfers, parking etc. C
o
- nfirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines. S
k

ills & Requirements Sk

ills & Requirements E

x

perience B

u

- siness travel experience A
t

titude & Aptitude

Ex

- cellent attention to detail

Ab
- le to work to strict deadlines

Ab
- le to work as part of a team

Ma
- nage your own time effectively

Ex
- cellent Rapport Builder

Sk

ills & Knowledge F

a

- res and Ticketing Knowledge E
f
- fective telephone skills V
e
- rbal reasoning skills G
o
- od written communication skills as job role is predominately email based. G
o
- od Active Listener Q
u

alities C

o





- nfident P
e
- rsonable A
b
- le to quickly build trust A
m
- bition & drive to do the best P
r
- oactive A
d
- aptable A
b
- ility to think calmly & laterally O
t

her Requirements

Ab

- le to work between hours of 8am – 6pm – on a rota basis

Ab
- le to attend out-of-hours training/presentations

So
- me bank holiday work may be required

Ho
- me workers – Monthly Office visits

Ot

her Accountabilities P

u

- t customers first and deliver the best possible service at all times. A
d
- here to all relevant policies, operating procedures and standards at all times. A
t
- tend staff meetings and training sessions as required. A
l
- ways work with due care and attention to ensure the personal safety of yourself and others. C
a
- rry out any other role or task that is commensurate with the spirit and purpose of this job description. B
u
- ild and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline). B
e
- familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global. E
n
- sure that the profile and booking systems are 100% accurate and up to date all the time. M
o
- nitor and Action personal and Team Queues E
n
- sure that all tickets are issued within specified deadlines. C
a
- lculate and process refunds within 24 hours of a cancellation. A
r
- ranging hotel billbacks. R
a
- il refunds and enquiries G
i
- ve training, advice and support to recent members of staff. P
r

📌 Business Travel Consultant (Melbourne)
🏢 Gray Dawes Travel
📍 Melbourne