Service Operations Manager

The purpose of this position is to provide a point of co-ordination for the daily activities of the Service Department, thereby supporting the Service Operations Manager and providing a point of contact for the customer. This position also ensures the accurate and timely processing of all administration works associated with the Thermal & Power Service Department for the State.

Major activities to be performed :

- Receiving and dispatching of parts and goods in Oracle
- Invoicing of jobs when completed to ensure revenue streams are constant for the branch
- Receipting and reconciling of all Supplier and Sub-Contractor invoices forwarding to Head Office for payment
- Check service reports and Warranty Claim forms for accuracy and completeness before sending to Head Office
- Maintenance of stationary, computer and photocopier supplies for the Service team within budget confines
- Filing and general clerical / administration duties as needed




- Ensure all work is done promptly and presentation is of high standard at all times to promote and maintain Vertiv’s quality image to customers and suppliers
- Any other duties as deemed necessary in order to ensure a smooth operation in Services
- Coordination of Client Purchase Orders for all after-hours Service calls
- Assisting the branch with receiving of parts in the Warehouse and the managing of the inventory for the customer engineers

WHS, Workplace and Quality

- Take all necessary steps to ensure OH&S; requirements are adhered to.
- Report all incident / injury on time

Education/Qualification :Administration qualifications Specialist Knowledge :Commercial acumen Practical Experience :

- 2 - 3 years administration experience

Personal Characteristics :

- Customer-centric
- Strong communication skills
- Interpersonal and relationship management skills
- Attention to detail
- Prioritisation capability
- Time management skills
- Team player
- Well organised

📌 Branch Administrator, Vic (Melbourne)
🏢 Vertiv
📍 Melbourne