DESCRIPTION : At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering Services and Security Launch Team needs talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The Launch team is seeking a efficiencies at operational benchmark rates. We are looking for a customer-obsessed Program Manager with proven program management experience and a strong track record of delivering results to own and execute highly strategic launches, in addition to driving multiple complex projects across one or more programs. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a rapidly growing team within Amazon!

The Team: Have you ever had an opportunity to be a member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry? You can expect all the challenges and benefits of a high-profile business: wide-open space for process improvement and innovation, and a high caliber, high performance team, within a fast-paced environment. This role will require a willingness to dive deep into the details, proactively solve problems, leverage thorough judgment and intuitive thinking to strategically grow a program and always obsess over customers. Everyone on the team wears multiple hats, however ownership of the customer experience is always prioritized!

As a Launch Program Manager, you will work with and influence numerous cross-functional stakeholders both inside and outside of Global Engineering Services and Security (GESS)



with a direct impact to our internal customers in operations. This role calls for an individual who is proficient in continuous improvement and is experienced in strategically developing processes and mechanisms to achieve business goals.

Key job responsibilities

- Gain trust and consistently delivers results
- Work backwards from the customer to scope and define program requirements and critical milestones
- Work autonomously on new or ambiguous initiatives and understand how to create scalable solutions in a rapidly evolving and changing landscape
- Demonstrate a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple business groups
- Manage multiple projects with competing deadlines whilst maintaining a customer focus
- Own an entire site type program and/or will oversee the launch of multiple sites while

driving program level projects

- Optimize cross-team processes that improve team efficacy and delivery
- Take ownership and accountability for programs through high-level decision making that considers risks and future outcomes
- Dive into the details and leverage high judgment and gut instinct
- Develop recent programs and create roadmaps, lead multiple high profile meetings to align project requirements and collaborate seamlessly with stakeholders and business groups

A day in the life

- Managing the Road to Launch process,



which ultimately allows for a building hand-off that passes operational readiness testing and sets the operations team up for success
- Managing day-to-day relationships with multiple site types.
- Coordinating GESS and Operations stakeholders to exceed Amazon standards for the launch of new sites or expansions of existing buildings to achieve operational success
- Deep diving existing processes to identify defects or opportunities for process improvements
- Compiling, managing, and reporting on project metrics
- Driving multiple projects to optimize, standardize, and/or improve processes

This role requires extensive travel, up to 75%

BASIC QUALIFICATIONS :

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS :

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their eld

📌 Launch Program Manager (Sydney)
🏢 AMAZON COMMERCIAL SERVICES
📍 Sydney