DESCRIPTION : The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure, scalable environments for sensitive workloads. We’re creating creative ways to use cloud computing, artificial intelligence, and machine learning while maintaining the highest standards of security and operational excellence.

The Engineering organisation within Region Services is structured across core capability pillars: Compute & Machine Learning, Security Identity & Compliance, Storage & Databases, and a growing capability domain. Collectively these pillars encompass a team of varying technical skillsets, including Engineers; Technical Program Managers and Subject Matter Experts, organised into focused sub-teams.

This is an opportunity to make a lasting impact on Australia’s digital future. You’ll work with AWS services, implement innovative solutions, and help customers succeed in their most important missions. We’re committed to helping our builders grow through continuous learning, mentoring, and collaboration with industry experts. Are you ready to build the future of secure cloud computing in Australia?

Key job responsibilities

- Develop and deploy operational tools to automate processes and reduce operational overhead
- Hire, Develop, and Mentor team members.
- Work with other engineers to build and manage massively scaled services
- Work with other engineers to diagnose and resolve customer issues
- Track the health of our services, identify and fix problems on complex systems with massive scale
- Collaborate with some of the leading minds in distributed systems
- Participating in 24/7 on-call rotation to troubleshoot high severity issues
- Various distros and their corresponding package management tools
- Permissions and permissions management




- System logging and auditing
- Log parsing using grep, awk, sed, cut, tr, etc
- Remote access via ssh
- Knowledge of procfs & sysfs
- Linux tools (ip, ifconfig, netstat, tcpdump, strace, netcat, ping, telnet, etc)
- System Monitoring Tools (top, *stat tools, etc)
- DNS and tools (bind, host, dig, nslookup, etc)
- Runlevel management tools (systemd, rc.d, inittab, chkconfig, etc)
- Git (or other CM tools)
- Agile development
- CI/CD or development pipelines

A day in the life

In this role, you will collaborate with Product Teams to design solutions that make efficient use of resources and technologies. You will bring a detail-oriented approach and excellent problem-solving abilities, backed by a deep understanding of distributed system design and delivery. Your contributions will leverage cross-functional business and technical skills, assessing and managing risks, measuring and reporting on progress, anticipating and resolving bottlenecks, providing escalation management, making tradeoffs, and balancing business needs with technical constraints.

You will drive engineering deliverables through influence rather than authority, manage repair requests in a high-volume environment, and respond to high-severity events. Regular presentations to senior leadership will require you to synthesize problems and solutions into a simple and consumable manner. Additionally, you will be responsible for data collection, analytics,



and dashboard creation to help others identify the best paths for business improvement.

About the team

Region Services provides the highest calibre Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed.

Diverse Experiences

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

**BAS

📌 Systems Development Manager, Region Services (Sydney)
🏢 Amazon Support Services
📍 Sydney