The Company

Over the past 25+ years Stenhouse Lifting & Safety Solutions has grown from a humble family business into a leading provider of lifting solutions. In 2024, Stenhouse Lifting joined forces with Swedish industrial group, Axel Johnson International, becoming part of the Lifting Solutions Group. With a strong foundation and a clear vision for continued growth, we are seeking an Administration and Customer Service Officer to join our Team.

The Role

Due to an internal promotion, we are seeking a well-organised, customer-focused Administration and Customer Service Officer to support our customers and the daily operations of our Yatala branch. Reporting to the Branch Supervisor, you’ll help keep jobs moving smoothly – from work orders and invoicing through to customer documentation and asset management.

- Handle inbound customer inquiries via phone, email, and in person.
- Create work orders for new sales and process workshop jobs and quotations through to invoicing.
- Check inspection and testing certificates for accuracy before they’re sent to clients.
- Send customers completion emails with invoices and relevant certificates.
- Maintain records in our ERP system.
- Collaborate with the sales and workshop teams to ensure customer orders are fulfilled accurately.
- Process stock for sales orders and place supplier orders within your authority.
- Manage mail, office supplies, and document management.
- Help improve office administration processes.
- General administrative and customer service related tasks that help to maintain customer satisfaction and support the branch.

The Ideal Candidate

You have

- Experience in administration, customer service, or a similar role. (Experience in industrial equipment or industrial service business would be advantageous.)
- Confidence using computers and Microsoft the 365 suite,



and ideally experience with CRM or ERP software.
- Strong organisational skills.
- Clear written and verbal communication skills, including by phone, and accurate data-entry skills.
- Good problem-solving skills and experience managing customer expectations.
- The right to work in Australia on a full-time, permanent basis.

You do
- Take pride in the accuracy of your documentation, your responsive phone service, your timely job processing and your reliable follow-through.
- Prioritise and manage competing tasks and work calmly and effectively during busy periods.
- Provide customer service in an ethical and positive manner.

You are
- Adept at learning new information, grasping new concepts quickly, and applying learned knowledge effectively.
- Adaptable and able to find solutions – you know how to make things happen.
- Far-sighted – understanding the impact of your actions and acting to prevent future issues.
- Valuable to work with – considerate, professional, helpful, and enjoy being part of a cooperative team.

Why Join us?

- A Business Built on Good People – We have strong values and a supportive, down-to-earth team who genuinely care about our team and customers.
- Career Progression – With national reach and global connections, and a focus on training and development, the opportunities for growth are real.
- Competitive Remuneration – we respect your contribution and believe in paying your fairly for your hard work.
- Cutting-edge Environment – We value fresh ideas, problem-solvers and forward-thinkers.
- Work/Life Balance – Because your wellbeing matters as much as your output - we believe good people do great work when they’re looked after.
- Industry Reputation – Be part of a respected group, trusted across Australia.

Are you ready for a role with impact where you can grow with a company that’s going places? Apply now!

📌 Administration and Customer Service Officer (Yatala)
🏢 Stenhouse Lifting u0026 Safety Solutions
📍 Yatala