Are you a highly organised and people-focused administrator who enjoys helping others stay connected, supported and informed?

Coast and Country Community Services is looking for a friendly and capable Administrative Support Officer to join our Service Delivery & Performance team in Illawarra/Shoalhaven.

This is a meaningful part time opportunity for someone who enjoys providing practical support with a personal touch. You will play an important role in helping clients, families, volunteers and internal teams access the information, services and support they need.

About Coast and Country Community Services

At Coast and Country Community Services, we support people across southern NSW to stay connected to their community, access essential services, maintain independence and improve quality of life.

Our services include community transport, NDIS support, Meals on Wheels, social support programs, community companions and other practical supports that help people feel valued, included and connected.

About the Role

As an Administrative Support Officer, you will support the smooth day-to-day delivery of services by assisting with service planning, allocations and rostering across the Service Delivery & Performance team.

This role will suit someone who is highly organised, confident working with systems and schedules, and able to coordinate people, resources and service requirements to support reliable and responsive service delivery.

Key responsibilities may include

Supporting the daily coordination and delivery of scheduled services

Assisting with service planning to match client needs with available staff, volunteers and resources

Preparing and maintaining accurate allocations and rosters to support efficient service delivery

Responding to changes, cancellations and emerging service needs, and updating schedules promptly





Coordinating with internal teams to support service delivery

Assisting with general administration, documentation and follow-up tasks

Supporting a positive client experience from first contact through to ongoing service support

What We’re Looking For

We are looking for someone who can support responsive, well-coordinated service delivery through effective planning, allocations and rostering.

Is highly organised and can maintain accurate service schedules, allocations and rosters

Communicates clearly with clients, staff and volunteers to coordinate service requirements and changes

Can match client needs with available staff, volunteers, vehicles and other service resources

Is confident using rostering, scheduling, client management and Microsoft Office systems

Can manage competing priorities, cancellations and last-minute changes in a busy service environment

Works collaboratively with service delivery teams to maintain continuity and respond to operational needs

Brings a proactive, flexible and solutions-focused approach to service planning and delivery

Essential Requirements

Experience in service delivery administration, planning, allocations, scheduling or rostering.

Strong coordination and communication skills for working with clients, staff, volunteers and service teams.

Ability to develop and maintain accurate allocations, rosters and service schedules.

Strong computer literacy and confidence using rostering,



scheduling and client management systems.

Ability to prioritise workloads and respond quickly to service changes, cancellations and gaps.

Ability to apply service requirements, client preferences and available resources when making allocation decisions.

Understanding of, or willingness to learn, service delivery processes across aged care, disability, transport and community services.

Desirable Experience

Previous experience in intake, client services, administration, rostering, scheduling, volunteer coordination or community services.

Understanding of NDIS, Support at Home, community transport or aged care service environments.

Experience working with vulnerable people, families, carers or community members.

Experience using client management systems or databases.

Why Join CCCS?

Meaningful work that supports people across the local community.

Supportive and values-driven team environment.

Opportunity to contribute to a developing role and improve the client journey.

Ongoing training and professional development.

Competitive employment conditions and salary packaging benefits, where eligible.

Our Values

All CCCS team members are expected to uphold the organisation’s values, including:

Respect and dignity for all people.

Professionalism and integrity.

Safety, accountability and quality service.

Community connection and teamwork.

How to Apply To express your interest, please submit:

A short expression of interest outlining why you are interested in the role.

A brief summary of your relevant skills and experience.

Any experience you have supporting clients, volunteers, families, referrers or community members.

Applications close: 30 days from Advert For a confidential discussion, please email [email protected]

📌 Administration Support Officer (South Nowra)
🏢 Coast and Country Community Services
📍 South Nowra