You will provide administrative and operational support across our plumbing business, assisting with client communication, data entry, quote follow-ups, general office duties and marketing activities. Working closely with our Director and Office Manager, you will play an important role in supporting the day-to-day operations of the business, helping ensure enquiries are followed up, administration is kept up to date and clients receive excellent service. This is a varied, hands-on position suited to someone who enjoys being organised, taking initiative and working across different areas of the business.
Key responsibilities
- Entering data and maintaining accurate client and job records.
- Liaising with clients via phone and email in a professional and friendly manner.
- Following up on outstanding quotes and assisting with client enquiries.
- Providing administrative support to the Director and Office Manager.
- Assisting with the coordination and scheduling of plumbing jobs as required.
- Updating job information, documentation and internal records.
- Preparing correspondence, documents and other administrative materials.
- Assisting with invoicing,
purchase orders and general paperwork as required.
- Supporting marketing activities, including social media and promotional content.
- Monitoring outstanding tasks and ensuring follow-ups are completed in a timely manner.
About you
- Previous experience in administration, office support or customer service.
- Strong organisational skills and excellent attention to detail.
- Confident written and verbal communication skills.
- A professional and friendly approach to client relationships.
- Positive computer skills and confidence using Microsoft Office and email.
- The ability to manage multiple tasks and prioritise effectively.
- A proactive mindset and the ability to follow tasks through to completion.
- A willingness to learn and adapt as business needs change.
- The ability to work independently while also being a strong team player.
- Experience in the plumbing, construction, trades or service industry will be highly regarded, particularly if you have experience with job scheduling, quote follow-ups, invoicing or trade business administration.
📌 Administrative Assistant- Plumbing Industry (Braeside)
🏢 Master Plumbers and Roofing
📍 Braeside
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