- Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot. /n
- Business Analyst skills /n
- Understanding of the Contact Center domain /n /n /n Nice to Have Skills: /n /n
- enhancement of AI capabilities in our Contact Centre to service our customers /n /n /n Detailed /n Mandatory Skills /n · 5+ years experience /n · Understanding of the Contact Center domain /n · Amazon connect /n · Business Analyst skills /n Responsibilities /n · Interact with Business teams to gather Requirements. /n · Interact with Implementation / Support teams to refine requirements /n · Create required documentation to communicate requirements between project implementation and Business Teams. /n /n
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📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne
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