- Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
- Business Analyst skills
- Understanding of the Contact Center domain Nice to Have Skills:
- enhancement of AI capabilities in our Contact Centre to service our customers Detailed Mandatory Skills - 5+ years experience
- Understanding of the Contact Center domain
- Amazon connect
- Business Analyst skills Responsibilities - Interact with Business teams to gather Requirements.
- Interact with Implementation / Support teams to refine requirements
- Create required documentation to communicate requirements between project implementation and Business Teams.
📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne
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