- Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
- Business Analyst skills
- Understanding of the Contact Center domain
Nice to Have Skills:
- enhancement of AI capabilities in our Contact Centre to service our customers
Detailed
Mandatory Skills
· 5+ years experience
· Understanding of the Contact Center domain
· Amazon connect
· Business Analyst skills
Responsibilities
· Interact with Business teams to gather Requirements.
· Interact with Implementation / Support teams to refine requirements
· Create required documentation to communicate requirements between project implementation and Business Teams.
📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 XPT Software
📍 Melbourne
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