About the role

Your work helps people with significant injuries build independence, participate in their communities and live the best version of life ahead.

As a Client Advisor in CTP Care, you’ll manage a portfolio of clients with treatment and care claims, supporting their ongoing needs and recovery goals. You’ll review medical and claims information, identify when intervention or additional support is needed, and make decisions about reasonable and necessary treatment and care. You’ll work closely with clients, health professionals, insurers, service providers and internal specialists to coordinate appropriate services and achieve quality, person-centred outcomes.

What you'll be working on

- Manage a portfolio of treatment and care claims, identifying clients’ ongoing needs and risks to their health outcomes.
- Review and interpret medical and claims information to determine appropriate treatment, care and support.
- Make informed decisions about reasonable and necessary treatment and care within the relevant legislative framework and financial delegations.
- Coordinate treatment and care services that support clients to work towards the goals in their Recovery Plan.
- Work with clients, insurers, health professionals, service providers and internal specialists to gather information and coordinate appropriate services.
- Communicate decisions and requirements clearly and sensitively, including during complex or difficult conversations.
- Identify complex cases and work with Injury Management Specialists and your Team Leader to determine the appropriate approach.

What you'll bring





- At least three years’ experience in personal injury claims.
- Practical experience identifying, reviewing and coordinating services for people and families experiencing chronic injury or disability.
- Strong critical reasoning skills, with the ability to interpret complex information and make sound decisions in a legislated environment.
- Ability to explain treatment and care decisions clearly, both verbally and in writing, and build effective relationships with clients and stakeholders.
- Confidence managing sensitive or difficult conversations with empathy while setting clear expectations.
- Experience managing a caseload using a case management system.
- Sound understanding of the Motor Accident Guidelines and CTP scheme.

Relevant tertiary qualifications in health, disability or personal injury, allied health clinical practice experience, or experience working in the NSW CTP scheme would be advantageous.

What we offer

- Work-life balance: Flexible and hybrid working arrangements
- Health and wellbeing: Gym subsidies, health checks, and EAP support
- Career development: Learning opportunities to grow your skills and career
- Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing




- Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities

About icare icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets; and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

Apply now

If you are looking for work that matters and an opportunity to contribute to better outcomes for NSW, apply now.

We welcome and support people of all abilities and backgrounds to apply and we are committed to creating a workplace where people feel they belong, can contribute their best and have the support they need to thrive. For us, inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve if you need adjustments during the process please note this in your application.

Before you apply To be eligible for this opportunity, you’ll need unrestricted Australian working rights and be able to live and work in NSW. This includes Australian citizens, permanent residents and Current Zealand citizens with a current passport. As part of our recruitment process, you’ll also be asked to complete standard pre-employment checks, including a criminal history check.

Please note: icare operates a direct sourcing model and does not accept agency introductions.

📌 Client Advisor (Sydney)
🏢 iCare External
📍 Sydney