Profectus is seeking an experienced Compliance Case Manager to support conformance compliance activities within an Australian Government agency. The role implements and coordinates the case management process for software vendors approaching conformance sunsetting and related transition-risk matters. The work covers case triage, evidence collection, vendor communications and escalation and closure.

Key Responsibilities

- Implement and coordinate the sunsetting case management process, from case entry and triage through to assessment support, monitoring, escalation, closure and quality review
- Maintain case registers, evidence logs, milestone trackers and related data sources showing vendor status, transition risk, outstanding actions and decision points
- Coordinate communications with vendors ahead of key milestones, including information requests, follow-up actions and meeting records
- Prepare procedural fairness correspondence and approved notices to vendors
- Work with internal subject matter experts to obtain, test and record information on conformance status, testing progress and implementation risks
- Record information on vendor conduct, service-continuity impacts and dependencies to support case assessment
- Prepare case documentation, briefings, templates, checklists and workflow guidance to support evidence-based recommendations and decisions
- Coordinate with conformance design, program areas, technical providers and other stakeholders across case identification, monitoring and closure
- Identify improvements to case management processes, supporting tools, data quality and reporting arrangements
- Advise on implementation options for changes to vendor communication practices and case management processes

Required Experience
- Coordinating operational, regulatory, assurance,



compliance or case management activities
- Tracking actions, managing records and monitoring milestones across multiple concurrent matters
- Gathering and analysing information from multiple sources, identifying gaps or inconsistencies and presenting reliable evidence for decisions
- Maintaining accurate registers, logs and trackers with robust attention to detail
- Engaging with vendors or external stakeholders, coordinating information requests and managing sensitive discussions
- Explaining requirements clearly in writing and verbally, including formal correspondence
- Managing competing priorities with limited direction and exercising sound judgement
- Identifying risks and dependencies and contributing to improvements in processes, data quality and reporting

Desirable Experience
- Experience at APS6 level or equivalent in an Australian Government compliance or regulatory function
- Applying procedural fairness principles in compliance, regulatory or decision-making processes
- Working with software vendors on conformance, certification or product transition matters
- Preparing briefings and governance material for senior decision makers
- Using case management systems, registers or reporting tools such as Excel or Power BI

Security Clearance Requirements
- Must be an Australian Citizen
- Must have the ability to obtain an AGSVA Baseline Security Clearance
- Current AGSVA Baseline Security Clearance preferred

Working Arrangements
- Hybrid
- Canberra, Brisbane or Sydney

Why Profectus Profectus partners with Australian Government agencies to deliver trusted ICT capability across complex delivery programs. We take a long term, relationship driven approach, supporting our people across the full lifecycle of their engagement while contributing to outcomes of national importance.

📌 Compliance Case Manager (Canberra)
🏢 Profectus
📍 Canberra