About the role

As the first point of contact for the practice, you will be responsible for creating a welcoming and seamless experience for clients while ensuring the effective day-to-day operation of the practice. You will work closely with both clients and clinicians, coordinating appointments, managing enquiries and supporting administrative processes that contribute to exceptional levels of care and service.

Key responsibilities

- Delivering outstanding customer service via phone, email and in-person interactions
- Managing appointments, clinician diaries and client communications
- Responding to client enquiries with warmth, empathy and professionalism
- Processing payments, invoices and Medicare rebates where applicable
- Maintaining accurate and confidential client records
- Supporting clinicians with administrative and operational requirements
- Coordinating practice communications and correspondence
- Contributing to the ongoing improvement of systems and client service processes
- Maintaining a professional, welcoming and organised reception environment

About you

- Experience in customer service, administration, reception or client-facing roles
- Outstanding verbal and written communication skills




- Excellent organisational and time-management abilities
- High attention to detail and accuracy
- Strong interpersonal skills and emotional intelligence
- Ability to manage competing priorities in a fast-paced environment
- Proficiency with office systems and technology
- Commitment to confidentiality and professionalism
- Experience within healthcare, psychology, allied health or medical settings (desirable)
- Familiarity with practice management software and Medicare billing processes (desirable)

About us Our practice is committed to providing high-quality, individualised psychological and mental health services. We pride ourselves on delivering a premium client experience, combining clinical excellence with genuine care, professionalism and compassion.

Benefits

- Work within a respected specialist mental health practice
- Be part of a supportive, collaborative and professional team
- Beautiful Northern Beaches location
- Meaningful work that positively impacts people's lives
- Ongoing learning and development opportunities
- Competitive remuneration based on experience

📌 Customer Service & Administration Consultant (Warriewood)
🏢 One Seed Sydney
📍 Warriewood