A leading equipment supplier to the mining and construction industries is seeking a Customer Service Specialist to join its team. Known for reliable products, quality service and a solid commitment to safety, the business is seeking someone who understands the mining environment and the importance of keeping equipment operating efficiently.

This is an opportunity for someone who understands the mining industry and the real impact of equipment downtime on mining operations. You will work closely with customers to understand their operational challenges, identify their pain points and provide practical solutions that add value to their business.

Combining technical knowledge, customer relationship management and commercial awareness, you will become a trusted point of contact for mining customers across South Australia. Your ability to understand their needs, identify opportunities and connect them with the right products, services and support will be key to your success

Responsibilities

- Build and maintain strong relationships with mining customers, developing a sound understanding of their operations, challenges and priorities
- Provide technical and operational support to optimise machine performance and minimise downtime
- Work with customers to understand equipment issues and coordinate practical solutions.
- Identify customer pain points and provide advice on suitable products, technology, parts, rentals, repairs and servicing.
- Attend customer meetings to provide support, strengthen relationships and identify opportunities.
- Identify opportunities to improve productivity, efficiency and reduce costs.
- Achieve service, parts and sales targets.




- Develop customer account plans and follow up sales opportunities.
- Identify competitor activity, market trends and new opportunities.
- Support new product introductions and industry best practices.
- Maintain accurate customer and equipment information in the CRM.
- Manage warranty information and act as a key customer contact.
- Prepare customer reports, forecasts and KPI information.

Skills & Experience To be successful in this role, you will need to understand the mining environment and be able to have meaningful conversations with customers about their operational challenges and business needs.

Other

- Customer-facing experience and the ability to build strong, lasting relationships.
- Ability to recognise customer pain points and identify opportunities to deliver practical, value-adding solutions.
- Strong commercial awareness and business acumen
- Strong computer skills and the ability to quickly learn new systems.
- Excellent planning, organisation and time management skills.
- Clear and confident written and verbal communication.
- Willingness to regularly travel to mine sites across South Australia.
- A strong commitment to workplace safety and safe work practices.

Apply Join a respected equipment supplier where your industry knowledge, technical understanding and customer relationship skills can make a real difference.

Apply now for a role that lets you work closely with mining customers, understand their operational challenges, and deliver solutions that reduce downtime, improve productivity, and add genuine value to their businesses.

Please provide a resume by clicking APPLY. For further information, please contact Joanne Blackman on 0435 890 145 or Lachlan Jennings on 0422 258 496

📌 Customer Support Specialist Mining (Adelaide)
🏢 Blackman Recruitment
📍 Adelaide