IPE Pack is a leading meat packaging specialist, established in 1998 as the first company in China to locally manufacture multilayer plastic casing. Over the years, the company has pioneered barrier shrink bags and shrink films, becoming one of the largest providers of advanced packaging solutions, including up to 13-layer ultra-thin films. IPE Pack is recognized for its innovation and serves both domestic and international customers across diverse markets.

The company leverages the latest European and North American production equipment, combined with local production efficiencies, to deliver high-quality packaging at competitive prices. Team members join a growing, globally oriented organization focused on reliability, performance, and continuous improvement.

We are seeking a highly organised and customer-focused Customer Support Specialist to support our growing customer base across Australia and New Zealand.

This role will be a key link between our customers, sales team, manufacturing operations, warehousing and logistics partners. The successful candidate will help ensure orders are processed accurately, customers are kept informed, stock requirements are managed effectively, and any issues are resolved quickly and professionally.

The role would suit someone who enjoys working with customers, takes ownership of problems and is comfortable operating in a fast-moving B2B environment.

Key Responsibilities

Customer Support & Service

- Act as a key point of contact for customer enquiries, orders and delivery requirements.
- Build solid working relationships with customers and understand their ongoing packaging requirements.
- Provide timely updates regarding orders, stock availability, production and delivery.
- Coordinate customer requests with the sales, technical, manufacturing and logistics teams.




- Proactively identify potential supply issues and communicate solutions before they impact the customer.
- Assist with customer complaints, product enquiries and corrective actions.

Order Management

- Receive, enter and manage customer purchase orders.
- Confirm pricing, quantities, specifications and requested delivery dates.
- Monitor orders from placement through production, shipping, warehousing and final delivery.
- Maintain accurate customer order and product information.
- Coordinate urgent orders and changing customer requirements.
- Work closely with the sales team to ensure customer commitments are achieved.

Inventory & Forecasting
- Monitor customer stock levels and expected demand.
- Assist with maintaining appropriate inventory levels within local warehousing.
- Review customer forecasts against current inventory and incoming shipments.
- Identify potential stock shortages or excess inventory.
- Assist with managing customer-specific and printed packaging inventory.
- Support stock planning across Australia and New Zealand.

Logistics

- Coordinate deliveries with third-party logistics and transport providers.
- Monitor incoming international shipments and local stock availability.
- Assist with container, freight and delivery planning.
- Investigate delivery issues and work with logistics partners to resolve them.
- Maintain accurate delivery and shipment information.

Sales Team Support

- Provide day-to-day administrative support to the sales team.




- Assist with samples
- Assist with preparation of reports and customer reviews.

Key Skills & Experience The successful candidate will ideally have:
- Previous experience in customer service, sales support, supply chain, logistics or order management.
- Strong communication and interpersonal skills.
- Excellent organisational skills and attention to detail.
- Confidence communicating with customers and suppliers.
- Ability to manage multiple priorities and deadlines.
- Strong problem-solving skills and a willingness to take ownership.
- Good Microsoft Excel, Outlook and general computer skills.
- Experience with inventory management and accounting systems would be advantageous.
- Experience within packaging, food manufacturing, FMCG, logistics or a related B2B industry would be highly regarded.

Personal Attributes

We are looking for someone who is:
- Customer focused and responsive.
- Positive and professional.
- Highly organised.
- Proactive rather than reactive.
- Comfortable working independently, with the future potential to build and grow a team.
- Willing to learn and develop their product knowledge.
- Able to communicate effectively across customers, suppliers and internal teams.
- Prepared to take ownership of a task through to completion.

What Success Looks Like

Success in this position means our customers receive accurate information, reliable supply and exceptional service.

The Customer Support Coordinator will play an important role in ensuring customers have confidence that their orders, inventory and delivery requirements are being actively managed.

Location: Preference is Victoria, applications from appropriate qualified personnel will be considered in NSW and Queensland.

Remuneration: Based on qualifications and experience.

📌 Customer Support Specialist (Victoria)
🏢 Ipe Pack
📍 Victoria