More Than Just a Job!

At Communities we play a vital role in supporting and strengthening communities across Western Australia. We provide services and work with our partners to keep children safe, provide vital community services, including in emergencies, address homelessness, prevent family and domestic violence and provide stewardship for the disability sector. Our work also includes regulating early childhood education and care and leading initiatives across women’s interests, youth, seniors and ageing, carers, and volunteering.

Why Work With Us?

- We offer some of the most competitive public sector wages in Australia.
- - Flexible work options – flexi leave, banked leave and public service holidays.
- More for your future – 12 per cent employer super contributions.
- Smart salary packaging – novated leases & work laptops.

Read more about the advantages of working with us.

Your Role. Your Impact.

Step into the world of Strategy Regulation and Legal, where your work is more than just a job.

As a Customer Support Team Leader, you will be responsible for leading a frontline Customer Support Team in the delivery of high-quality customer services, and supports the Coordinator Customer Support in the delivery of services including the development of work processes and operating procedures.

The role provides knowledge, support and direction to the Customer Support Team, and role models appropriate customer service standards and behaviours so that service quality standards are met.

This officer provides frontline information and assistance to customers regarding WWC Screening and obligations under the Working with Children (Screening) Act 2004 (WWC Act) as a daily part of their role.

We believe all our people are leaders, regardless of their role. Our Leadership Expectations, outlined in Building Leadership Impact, describe the behaviours and mindsets we value. The leadership context for this position is Personal Leadership.

For more details, please refer to the attached Form (JDF).

Opportunities Available





- Current Vacancies: 1 full-time permanent position available from December 2026.
- Upcoming roles: Applicants will be considered for this vacancy and may also be considered for similar roles at the same level and location arising from this recruitment process.

Applicants will be considered for vacancies in the location of the advertised role/location preferences specified in their application

How to Apply – It’s Easy Select “Apply for Job” and upload the following documents (Word or PDF only):

1. Your current resume/CV ( maximum 3 pages)
2. A short written statement up to 800 words

Answering the following questions:
- Describe a time you led, coached or supported others to achieve a positive customer service outcome.
- Describe an improvement you identified and implemented in a work process, service or system. What was the outcome?
- Describe a situation where you built a positive stakeholder relationship or resolved a challenging issue

Applicants who are short listed will be assessed on all of the Work Related Requirements (Selection Criteria) during the selection process.

Applicants will also be assessed on their ability to meet the following Suitability Requirements:

Organisational Requirement

Acknowledges the operational requirements of a public facing contact centre including structured working hours The Suitability Requirements may be assessed at any stage of the recruitment process, which may include interview, referee reports and/or other assessment methods.

Appointment is subject to meeting all Suitability Requirements.

Equity and Diversity





Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Michela Orsini, HR Consultant on 0434 464 , or via email on ****@communities.wa.gov.au.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Integrity and Honesty In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. To read more, click here.

Need Assistance?

If you would like to discuss:

- adjustments,
- alternative formats,
- recruitment enquiries or,
- technical issues

We can also be contacted via the National Relay Service on the following numbers

National Relay Service

TTY/Voice: 133 677

Speak & Listen: 1300 555 ***

SMS Relay: 0423 677 ***

Privacy Notice

Personal information is collected and managed in accordance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act). By submitting your application, you acknowledge the collection of your personal information. For further details on how your information is handled, please view our Privacy Policy.

Please note: This recruitment process may be closed or withdrawn at any stage. Applicants will be notified if this occurs. Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.

Attachments:

- Application Form
- Information for Job Applicants.pdf
- JDF - Customer Support Team Leader (WWC Screening) - L4.docx You can view and print these PDF attachments by downloading Adobe Reader.

📌 Customer Support Team Leader (Perth)
🏢 Department Of Communities Wa
📍 Perth