The Burdekin Community Association Inc. (BCA) is seeking staff to expand DFV services.

BCA is a not-for-profit, incorporated association and registered charity, which strives to fulfil the unmet social, welfare and health needs of the Burdekin community. A wide variety of community services are delivered by the BCA to the Burdekin Shire. Since establishment in 1975, BCA has evolved to become one of the largest community service organisations in the region.

Position Overview

This multifaceted role requires a significant level of self-motivation, enthusiasm and adaptable work ethic. The successful undertaking and completion of the position’s varied activities are crucial to the ability of the Association to function smoothly and achieve its aim as a provider of community services, in accordance with the BCA’s Vision and Purpose. The incumbent is required to liaise with many people, both internally and externally, providing professional, effective and efficient services, whilst ensuring the administrative requirements of the association are also satisfied.

Primary Duties and Responsibilities

- Provide DFV assessment and counselling services to adults.
- Provide counselling to children and young people experiencing or at risk or experiencing DFV.
- Facilitate the discussion with service users to assist them to achieve their goals and promote links to networks and community inclusion.
- Support service users to access legal information, advice and referrals.
- Provision of security upgrades to the homes of people experiencing DFV to enable them to remain in their own homes where it is safe to do so, as part of an individual safety plan.
- Provide Court Support to people affected by DFV.
- Providing information about court processes including the meaning of domestic violence orders to respondents and referral to other services.
- Promptly refer complex escalating or high-risk matters to DFV Service Manager in accordance with BCA’s high-risk response pathways.
- Establish and maintain effective networks and relationships with other service providers and local agencies to promote the service and develop referral pathways.




- Adhere to the delivery of DFV Service activities in accordance with the BCA Quality System and relevant Service Standards and Quality Framework.
- Liaise with internal and external service users exercising a high level of interpersonal and communication skills to enable effective and efficient coordination of service delivery.
- Assist the Service Manager with the facilitation of DFV prevention and awareness. This may occasionally be after office hours or on weekends.
- Complete DFV Service databases, registers, records and service user files in a confidential and sensitive manner in accordance with the Privacy Act and BCA’s policies and procedures.
- Communicate with the general public in a manner which will enhance the image of the BCA.
- Comply with the standards and conditions set out by the Work Health and Safety Act 2011 and other relevant policy and procedures, Service Standards and relevant state and federal legislations. Regularly perform quality assurance compliance checks to ensure quality standards are being met.
- Collect and maintain statistics in the appropriate registers that assist in the administration for the DFV Service governance and reporting requirements.
- Assist the Service Manager and other DFVS team members and perform additional duties as required.

Position Requirements / Key Selection Criteria

1. Certificate IV or higher qualification in Community Services, Human Services, Counselling or a related field, or equivalent relevant experience (Essential).
2. Demonstrated experience in counselling individuals using a range of intervention techniques and therapeutic approaches to support individuals who have experienced Domestic and/or Family Violence (Desirable).
3.



DFV-specific training in CRASF, trauma-informed practice, risk assessment, safety planning and culturally safe practice (Desirable).
4. To provide a high and consistent level of service to, and communicate openly and effectively with service users, associates, colleagues and visitors.
5. To actively participate in the promotion of a team environment. To act in a polite and courteous manner and professionally at all times. Understand and adhere to the values of the BCA and the professional service boundaries there-in.
6. To attend and actively participate in relevant training programs and meetings as required.
7. High level of organisational skills, initiative and self-motivation to perform tasks within specified time frames under limited supervision.
8. Experience in working independently and as part of a flexible multi-disciplinary team to ensure the smooth operation of support services to service users.
9. Demonstrated commitment to quality practices based on strong work ethic, empathy, fairness, flexibility and confidentiality.
10. Knowledge and understanding of contemporary human resource management issues including policies and procedures, working team relationships, workplace health and safety, conflict resolution and anti-discrimination; and demonstrated commitment to their application.
11. Demonstrated ability in general office administration, including the use of computers and office equipment, and proficiency in Windows based software programs.
12. Possession of or ability to obtain a First Aid and CPR certificate
13. Possession of or ability to obtain a Qld Blue Card, and NDIS Worker Screening Check
14. Possession of a current open C Class Drivers licence valid in Queensland
15. Possession of or access to a comprehensively insured and registered vehicle

Applications should include a cover letter, a current resume and statements addressing the selection criteria found in the Position Description. An Application Package can be obtained from The Support Centre, 130 Queen St, Ayr, by phoning 47833744 or emailing [email protected]

📌 Domestic & Family Violence Practitioner 45.6 - 60.8/fn (Ayr)
🏢 Burdekin Community Association
📍 Ayr