Job Description

At Kiwicare, you’ll have the chance to build a career that is as unique as you are. With our collective knowledge, support and fantastic culture, you’ll be empowered to become the best version of yourself.

Join us to help fulfil our purpose of making your place a better place.

Make the right choice

We are looking for a Product Manager to support and deliver growth across our retail portfolio through the execution of product initiatives, New Product Development (NPD), and in-market performance.

Working closely with the Portfolio Manager and cross-functional teams, you’ll play a key role in bringing new products to market, supporting portfolio optimisation, identifying growth opportunities, and ensuring successful retail execution across New Zealand and Australia.

This role can be based in either Melbourne or Brisbane – choose the location that works best for you.

What you’ll be doing

- Lead New Product Development (NPD) projects from concept through to launch, coordinating cross-functional teams to deliver successful market outcomes.
- Identify market trends, consumer insights and growth opportunities to support innovation, portfolio growth and category performance.
- Support portfolio planning, range optimisation and product rationalisation initiatives to ensure an effective and competitive product offering.
- Collaborate with Sales, Marketing, R&D;, Supply Chain, Procurement and Finance teams to deliver product, pricing and commercial objectives.
- Develop customer-facing materials and support retail execution activities, including presentations, trade marketing collateral, training content and range reviews.
- Monitor competitor activity and maintain accurate product information, specifications and documentation to support informed decision-making and successful product delivery.

What you’ll bring with you

- Experience in product management, product development and/or marketing, supported by a relevant tertiary qualification.
- Proven ability to manage multiple projects, balance competing priorities and deliver results in a fast-paced environment.
- Strong commercial acumen with the ability to interpret market insights and translate them into actionable recommendations.
- Excellent communication and relationship-building skills, with the ability to work effectively across diverse teams and stakeholders.
- A proactive, self-motivated and continuous improvement mindset, coupled with strong problem-solving skills and attention to detail.
- FMCG or consumer products experience would be advantageous, along with exposure to AI tools that improve insights, reporting or project management effectiveness.

Why Kiwicare?

We’re proudly New Zealand owned and operated, with offices in Christchurch, Auckland, Brisbane and Melbourne.

Our products help consumers, biosecurity professionals, rural users and the custodians of open spaces solve real-world challenges. From research and development through to manufacturing and distribution, we maintain end-to-end oversight of our products and are committed to doing things clever, better, different.

Our PACE values underpin everything we do:

Passionate – we care and are proud of what we do

Accountable – we take ownership and deliver on our commitments

Collaborative – our strength comes from working together

Exceptional – we strive for better outcomes every day

If you’re looking for an opportunity to make a tangible impact on product growth and innovation while working with a collaborative and passionate team, we’d love to hear from you.

We are seeking an experienced and motivated Product Manager to join our team and contribute to the development of our Payments product in the Hospitality domain.

The ideal candidate should possess a strong understanding of payment processing and merchant services, along with exceptional analytical and product building skills.

OOLIO is an emerging hospitality and payment platform and we pride ourselves in a product focus and open working environment. We would like to bring along passionate people who like to work in a scale‑up journey of developing and rolling of our payment product to our merchant base.

WHAT YOU WILL DO – RESPONSIBILITIES

- Conduct thorough analysis of current payment processes, identify pain points, and distill solutions for streamlining payment service delivery workflows and enhance merchant experience.
- Create detailed functional specifications, user stories, and contribute to acceptance criteria to guide the development team in implementing payment features.




- Participate in product design discussions and provide valuable insights to ensure seamless integration of payment solutions into multiple POS product suites.
- With a detail-oriented mindset and the ability to prioritize, work closely with development teams to ensure successful roll out of payment system in defined stages
- Collaborate with QAs to define test cases and scenarios, and assist in the validation of payment features to design the assurance of accuracy and compliance.
- Engage with external stakeholders, such as acquirers, payment processors, financial institutions, and restaurant owners, to drive commercial and product initiatives
- Assist in the initiation of user documentation, training materials, and support resources related to payment features.
- Research and stay updated on industry trends, regulations, and best practices related to payment processing in the restaurant domain.

WHO YOU ARE – REQUIREMENTS

– Minimum of 10 to 15 years of Product management experience where 3 years of Merchant Payments experience is mandatory in the capacity of Product Manager/Lead.

– Strong understanding of payment acquiring concepts, including different payment methods, security standards (PCI DSS), and industry standards

– Strong understanding of merchant on-boarding in the area of KYB, business structures, and ability to manage relevant compliance requirements

– Strong understanding of the digital or physical distribution of payment taking mediums and their associated configurations – including card present and card not present, and other modern payment journeys

– Experience developing merchant software which assist with onboarding, and reconcilliation, and settlement experience

– Proficient in using business analysis techniques, producing concise memo and detailed product descriptions

– Excellent analytical skills with the ability to translate complex commercial operations into detailed functional and financial specifications

– Hands‑on experienced in working with multiple system APIs and data integrations is a must

– Bachelor’s degree, relevant certifications in Business Analysis or Payment Processing will be a plus.

– Familiarity with restaurant industry operations and their point-of-sale systems is a nice to have.

Please frame your experience in the core selection criteria. This is a very hands-on role with a great deal of ownership and autonomy. If you are analytical and passionate about payments and merchant services, we would love to have a chat.

As the Senior Product Manager, you will be responsible for supporting the growth and development of Pay products across Australia and New Zealand.

You will be actively owning and managing the product strategy, experience and roadmap while ensuring that key initiatives are well managed and that all elements of the value chain are operating effectively to drive optimal commercial outcomes for Pay and the broader enterprise.

Key Responsibilities/Accountabilities

- Successfully manage an entire product lifecycle from concept to launch to end of life, ensuring timely execution and continuous improvement.
- Ensure that all AU & NZ existing and new products are fully compliant and that all relevant policies and procedures to manage risk and compliance in AU & NZ are always applied.
- Understanding performance of current products as well as market trends for the development of future products taking into account the competitive context, our strategic capabilities, and the ability to execute strongly to drive long-term, sustainable revenue growth.
- Monitor market trends for the development of new products, features and benefits taking into account the competitive context, strategic capabilities, customer desirability and the ability to execute strongly to drive long-term, sustainable growth.
- Develop and execute on product strategy with consideration of new product development or the enhancement of existing products and services to meet the needs of defined target customer and market segments and manage the strategic initiatives pipeline.
- Design,



manage and co-ordinate delivery of strategic product and experience roadmap to deliver best in class experience.
- Responsible for developing both short- and long-range product plans, value propositions including customer journeys, pricing models, contracts and product roadmaps,
- Identifies, evaluates and prioritizes business cases for new business and product opportunities, and builds business models to substantiate the opportunity and ‘size of the prize’.
- Delivering against financial results set in annual operating plans and objectives.
- Ensure continuous improvement across the product to drive operational efficiency by championing process improvement and productivity initiatives; systematically eliminate waste in processes and reduce costs where feasible.
- Manage and coordinate with all stakeholders in the development and timely delivery of agreed product and technology roadmaps.
- Provision of original thought to resolve issues and create new business opportunities.
- Work with external partners to drive innovation in product design and delivery to enhance and differentiate against the competition.
- • Build, lead, and coach a high performing team culture to deliver KPI’s and revenue targets.
- Provide leadership in guiding cross functional teams and fostering a collaborative environment to achieve product objectives.
- Apply relevant CX/UX principles to manage and continuously improve the end-to-end customer experience from onboarding, engagement, servicing and understand of downstream risk actions across these portfolios
- Actively monitor customer feedback, product satisfaction and advocacy to recommend and deliver product and experience changes.

Experience:

- 5 + years in a product & portfolio management role, preferably with a strong focus on credit card products and/or experience in Recent Zealand consumer finance market
- Successfully managed an entire product lifecycle from concept to launch to end of life, ensuring timely execution and continuous improvement.
- Product Leadership : Strong leadership in guiding cross functional teams and fostering a collaborative environment to achieve product objectives.
- Problem solving: Identifies challenges and roadblocks, developing creative solutions to mitigate risks to keep product development on track.
- Strong business acumen, critical thinking and thought leadership that delivers solution- oriented results to consumers
- Analytical Skills: Strong analytical and data-driven decision-making skills, capable of using market research and customer insights to drive product enhancements.
- Demonstrated track record of innovation and bringing new products to market
- Excellent communication and interpersonal skills, with the ability to get others to buy in to the vision and work to achieve the desired outcomes with the right priority and focus collaborate effectively with stakeholders at all levels
- A proactive and results-driven approach to achieve product targets and KPIs.
- Ability to thrive in a fast-paced and ever-changing industry, embracing new challenges with a positive attitude
- You are familiar with AI tools - comfortable using tools to accelerate insights, automate routine work, prepare reporting, and tailor content quickly and effectively.

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

We offer a flexible working environment and great compensation. We support a safe, healthy, engaging and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We make it possible for our customers, our partners, and our people.

We believe doing great work starts with feeling supported. Our values,take ownership,pursue excellence,win together, andcreate tomorrow, aren't just words. They show up in how we work, how we lead, and how we look after our team.

We make it possible…

- to spend more time with your loved ones – with an extra week of paid leave each year through ourTake 5 initiative.
- to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office.
- to put your wellbeing first – withSonder , a 24/7 support app for mental and physical wellness.
- to access great financial benefits – with discounts on Latitude products and services.

When our people thrive, everything else follows.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

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