Love helping people start their adventures? Join our team in a hands‑on, active role that's much more than a desk job. You'll welcome guests, complete rental contracts, demonstrate vehicles (full training provided), and recommend helpful extras to enhance their travel experience. Every day is different, and you'll play a key role in helping customers create unforgettable holiday memories.

Why you'll love this role Competitive hourly rate plus uncapped commission. Free motorhome holiday trials. Full training provided. No RV or motorhome experience required. Active and varied work environment, with no two days the same. Supportive and inclusive team culture. Career development and growth opportunities across the business. Uniform, equipment and onsite parking provided.

We value diversity and inclusion, welcoming people of all backgrounds. Applicants must have the right to work in Australia. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Brave, bold, and bursting with energy, Crystalbrook Vincent is a five‑star Hotel in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity and fun, delivering locally unique hospitality experiences for our community. We’re not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Are you passionate about connecting with guests and working in a beautiful 5‑star hotel? We have the chance to welcome a Guest Service Agent who is brave, bold and bursting with energy to Crystalbrook Vincent.

Unleash your positivity and embrace the opportunities that come with connecting with our visitors and guests within a vibrant inner‑city precinct. We are looking for a forward‑thinking people‑person who can work within a team environment all working to elevate our guest experience to new heights.

Responsibilities:

Skills and experience:

Your talents will include:

- You will be team centric and enjoy working to common goals
- You have previous hotel guest service experience
- With strong IT and process experience - you will have a robust attention to detail and be familiar with Opera (PMS)
- A working knowledge of Brisbane with an enthusiasm for local tourism will be useful
- An availability to work across a 7‑day roster - evenings and night included
- You will be motivated to provide the best guest experience possible

Unfortunately, we are unable to consider individuals holding short term or student Visa's for this position.

Why Us:

You will work alongside exceptional people in a supportive,



collaborative and agile workplace. We are proud to offer a range of industry‑leading benefits that support your lifestyle, career and wellbeing including:

- 50% F&B; discount across all Crystalbrook restaurants and bars
- $99 room rates and a generous friends and family discount
- Enhanced parental Leave and lifestyle benefits
- A commitment to a green future through enhanced sustainability practices
- Access to our internal mobility program and team reward schemes
- Online learning and training with tailored career development pathways
- A culture of collaboration, elevating experiences and diversity
- Limitless career opportunities in a fast growing, dynamic environment
- Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award‑winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We are excited to announce an opportunity for a Guest Services Agent to join our dedicated team at The Westin and Four Points by Sheraton Brisbane.

Role Overview:

As the Guest Services Agent, you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day‑to‑day operations of the Front Office, including handling check‑ins and check‑outs, managing reservations, addressing guest inquiries, and resolving any service‑related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.

Key Responsibilities:

- You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
- Manage all aspects of the front office department,



tending to the guests and exceeding their expectations.
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties.
- Build and strengthen relationships with existing and recent customers, anticipating their needs and enabling future bookings.
- Drive loyalty through our loyalty programs and guest experiences.

About You:

- Experience with OPERA property management system or similar.
- Have at least 2 year experience preferably within a high volume environment.
- Confidence and skills to up sell and promote our venues.
- Passion for the Hospitality Industry.
- Learn, think and grow and continue to evolve in your role.
- The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognised training programs by Marriott International.
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
- Discounts on food & beverage across all our hotels.
- Recognition programs to keep you motivated.
- Wellbeing & mindfulness programs to ensure you stay healthy.
- Employee Assistance Program.
- ‘Great places to work’ certified.

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency.

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at

The Guest Services Agent role is based in our Cairns Office. The role operates the switchboard, responds to guest and visitor enquiries, and assists with reservations for overnight accommodation and day tours/transfers. The GSA delivers accurate information and warm, professional service so every guest starts their island experience with confidence.

Open hospitality experience; if you’re ready to place your shine in our rooms guests and locals love, let’s talk.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support, our EAP service, offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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