Excellent Opportunity for a End User Support Specialist !!

Duration: 6 Months

Work Arrangement: Hybrid

Location: Melbourne

Roles & Responsibilities:

- Configure, deploy, manage, and support desktop and laptop computers across the organization.
- Maintain and update Standard Operating Environment (SOE) images to ensure consistency and compliance.
- Provide support for Microsoft Windows operating systems and Microsoft 365 applications, including Teams, Outlook, OneDrive, and SharePoint.
- Possess strong infrastructure administration and deployment experience, including Citrix version upgrades, VMware upgrades, Hyper-V upgrades, and Microsoft Entra ID Cloud Connect deployments within brownfield enterprise environments.
- Install, configure, troubleshoot, and support approved software applications and enterprise productivity tools.
- Assist with hardware refresh, device replacement, and technology upgrade programs.
- Maintain accurate IT asset inventories, records, and lifecycle management documentation.
- Deliver Level 1 and Level 2 technical support for end-user incidents, service requests, and technical issues.
- Diagnose and resolve hardware, software, printing, networking, and connectivity issues in a timely manner.
- Provide desk-side and remote support to users across multiple locations and business units.
- Escalate complex or unresolved technical issues to senior technical specialists and infrastructure teams when required.




- Support infrastructure modernization, platform upgrades, system integration, testing, and post-implementation activities while ensuring minimal business disruption.
- Ensure high levels of customer service, user satisfaction, and adherence to IT support best practices.

Skills and Experience:

Essential:

- Basic understanding of Windows desktop operating systems.
- Basic knowledge of Microsoft 365 applications.
- Understanding of computer hardware and peripheral devices.
- Familiarity with mobile devices and workplace technology.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Robust organisational and time management skills.
- Ability to work effectively in a team environment.

Desirable:

- Exposure to Microsoft Intune.
- Exposure to Microsoft Entra ID (Azure AD).
- Exposure to Microsoft Teams administration.
- Familiarity with ServiceNow platform.
- Basic understanding of Active Directory.
- Knowledge of endpoint security solutions.
- Understanding of ITIL practices.

Qualifications:

Essential:

Diploma or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent practical experience.

Desirable Certifications:

- Microsoft 365 Fundamentals
- Microsoft Azure Fundamentals
- ITIL Foundation

📌 End User Support Specialist (Melbourne)
🏢 Hays
📍 Melbourne