Account Executive (SaaS Customer Experience) – AU
North Sydney Resonate Solutions Pty Limited
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Job Description
We’re looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you’ll join a team with a raving fan customer base and strong product-market fit.
This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net current client contracts — with guidance and mentorship from senior sales leadership.
What You’ll Do
- Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → Closing
- Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
- Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
- Learn and apply the MEDDIC framework to qualify and advance sales opportunities
- Build tailored value propositions tied to measurable ROI and customer outcomes
- Deliver product demonstrations that connect capabilities to real customer challenges
- Engage with multiple stakeholders across buying committees
- Maintain accurate pipeline forecasting and strong deal hygiene in CRM
- Negotiate and close contracts while protecting pricing integrity
- Partner cross-functionally with marketing, product, and customer success to drive deal success
What Great Looks Like
- Proactive about building pipeline; you don’t wait for opportunities
- Structured discovery conversations that are insightful and valuable
- Clear communication of economic impact and ROI
- Strong command of decision processes and champion identification
- Track record of closing multi-stakeholder SaaS deals
Required Experience
- 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience or adjacent categories
- Track record of meeting or exceeding quota in a new-business or hunter-style role
- Experience with MEDDIC/MEDDPICC framework
- Experience selling into SMB or Mid-Market organizations
- Solid outbound prospecting skills (cold calling, email, social selling)
- Ability to run a structured, outcome-focused discovery process
- Strong communication and storytelling capabilities
- Experience managing 1–3 month and 3–6 month B2B sales cycles
Core Competencies
- Pipeline generation and territory development
- Professional communication across organizational levels
- Business case and ROI articulation
- Objection handling and negotiation
- Deal strategy and stakeholder engagement
- CRM discipline and forecast accuracy
Why Join Us
- High-impact role with direct influence on company growth
- Strong product-market fit in a mission-critical category (Customer Experience)
- Performance-driven culture with strong earning potential
- Mentorship and development from elite Customer Experience sales leadership
- A collaborative environment that invests in your growth
Compensation
- Competitive base + uncapped commission
- Accelerators for overperformance
- Equity participation (where applicable)
We’d love to hear from driven, coachable sellers ready to grow their career in CX SaaS and earn exceptional commissions.
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