At Flipp Burgers, our Team Leader delivers a high standard of customer service, supports the owner with day-to-day operations and motivates the team to meet our targets for speed, quality, cleanliness and service, helping improve the profitability of the restaurant. We're looking for someone with 2-3 years of experience. Hours may be full-time or part-time.

About the role

At Flipp Burgers, our Team Leader delivers a high standard of customer service, supports the owner with day-to-day operations and motivates the team to meet our targets for speed, quality, cleanliness and service, helping improve the profitability of the restaurant. We're looking for someone with 2-3 years of experience. Hours may be full time or part-time.

Customer service and quality

- Make sure customers receive friendly, fast and accurate service.
- Maintain food quality standards, including portioning, presentation, temperature and labelling.
- Handle customer complaints professionally and escalat them where necessary.

Operations and compliance

- Support opening and closing procedures, including cash handling support where required.
- Ensure compliance with food safety and hygiene standards.
- Keep the kitchen, front-of-house and dining areas clean.
- Follow company procedures, including health and safety, allergens, cleaning schedules and stock handling.

Team leadership and training

- Lead and coach team members during shifts.




- Support the onboarding and training of new starters.
- Allocate tasks so the team works efficiently.
- Motivate the team and reinforce expected behaviours and standards.

Performance and targets

- Help meet key targets such as speed of service, order accuracy, waste reduction, and staff attendance and readiness.
- Monitor basic operational metrics and report issues to management.

Stock and supplies

- Assist with supplier relations, ordering and inventory checks.
- Notify management of low stock, expired items or supply issues.

About you

- Prior experience in a fast food or retail environment (preferred).
- Experience working in a team-focused, high-paced environment.
- Strong communication skills and the ability to lead by example.
- Reliable and punctual, and able to work flexible shifts, including evenings, weekends and holidays.
- Basic numeracy skills for routine checks and order accuracy.
- Friendly, confident and calm under pressure.
- Strong attention to detail, especially around quality and cleanliness.
- Able to support and manage multiple tasks at once.
- Team-oriented and dependable.

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📌 Team Leader (Sydney)
🏢 FLIPP BURGERS
📍 Sydney